IT Support Specialist

2 days ago


Chicago, Illinois, United States K2 Staffing Full time
Job Title: IT Support Specialist

A leading CPA Firm in Chicago, IL is seeking a skilled IT Support Specialist to join their team. This is a full-time opportunity with a competitive salary of $70,000 - $90,000 per year, depending on experience.

Job Description:
As an IT Support Specialist, you will be responsible for providing top-notch technical support to the firm's employees. Your duties will include troubleshooting and resolving hardware and software issues, maintaining local area networks, implementing and monitoring network security, and optimizing and maintaining network software and hardware. You will also be required to build and deploy file servers and cloud computing solutions, configure and deploy VOIP solutions for new users, perform network infrastructure troubleshooting, and manage Microsoft Exchange Server.

Qualifications & Requirements:
To be successful in this role, you must have a minimum of 3 years hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, and workstations. You should also possess excellent verbal and written communication skills, strong time-management skills, and be results-oriented, self-motivated, energetic, professional, reliable, and a team player. Additionally, you should have a strong understanding of technology and business productivity systems, as well as the ability to problem solve at a high level, provide extraordinary customer service, and possess strong multi-tasking and organizational skills. Experience with RMM (remote monitoring and management) & PSA (ticketing system), such as Jira, is also preferred.

Ideal Qualifications & Experience:
The ideal candidate will have experience with accounting / fintech, CCH products, Thompson Reuters products, Extron Conference, Quickbooks Administration, technical writing/documentation, ITSM/ITAM, and Agile Methodologies.

Benefits:
K2 Staffing offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

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