Genesys Cloud Solutions Architect

5 days ago


Saint Paul, Minnesota, United States American Cybersystems Full time
Job Title: Genesys Cloud Solutions Architect

Job Summary:

We are seeking a highly skilled Genesys Cloud Solutions Architect to join our team. As a key member of our organization, you will be responsible for designing and implementing Genesys Cloud solutions that meet the needs of our clients.

Responsibilities:

* Design and administer Genesys Cloud solutions to ensure alignment with business requirements
* Utilize expertise in Genesys Architect to architect solutions and optimize IVR configurations
* Configure and manage Dialer functionality within the Genesys Cloud platform, including integrations
* Implement Text-to-Speech (TTS) and Automatic Speech Recognition (ASR) capabilities within the platform to enhance customer interactions
* Maintain a comprehensive understanding of the Genesys Cloud platform and contribute to migration development work

Requirements:

* Proficiency in Genesys Cloud design and administration
* Knowledge of Genesys Architect and IVR
* Experience with Dialer and integrations
* Familiarity with Text-to-Speech (TTS) and Automatic Speech Recognition (ASR)
* Broad Genesys Cloud knowledge

About Us:

We are a leading provider of technology and business transformation solutions. Our team of experts is dedicated to delivering high-quality solutions that meet the needs of our clients.

What We Offer:

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application. We look forward to hearing from you.

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