Care Coordinator
1 week ago
About the Role:
We are seeking a highly organized and detail-oriented Care Coordinator to join our team. As a Care Coordinator, you will be responsible for coordinating care between our clients and our professional caregivers.
Key Responsibilities:
- Answer incoming calls in a friendly and professional manner
- Contact, engage, enlist, and schedule professional caregivers to clients based on needs, ability, and location
- Create and maintain client and caregiver schedules with an emphasis on creating high-quality matches and developing extraordinary relationships
- Monitor, mediate, and log all client and caregiver activity utilizing our software system
- Enter and maintain accurate client and caregiver records in the software system
- Follow up on caregiver and client concerns as needed
- Demonstrate open and effective communication with colleagues, caregivers, clients, and family members
- Adhere to all company policies, procedures, and business ethics codes and ensure that they are communicated and implemented within the team
Requirements:
- High integrity
- Excellent customer service skills
- Willing to learn
- Excellent organizational skills and attention to detail
- Strong computer and typing skills (60 wpm preferred)
- Excels in a fast-paced environment
- Flexible
- Can perform with a sense of urgency
- Enjoys working as part of a team
- Sense of humor
- Complete a criminal background, MVR, drug screen & reference checks
- Passion and knowledge of aging adult population preferred
About Home Instead Senior Care:
Home Instead Senior Care is the world's largest provider of non-medical home care and companionship services for seniors, with more than 1,100 independently owned and operated franchises in over 14 countries.
We have just begun our 24th year in Denver and are built upon a set of core values, including honesty and integrity. These values have been instrumental in our success.
We have modified our office and workspaces to social distance and have adopted technologies to support this as well. Temperatures are taken daily. Vaccines are required.
What We Offer:
- Benefits: Group Health Insurance, Vision and Dental, 401k Plan w/ 4% company match, Generous PTO Program, Bonus Program, Tuition reimbursement
- A meaningful career opportunity for growth within the company
- Ability to earn $80 per night of on-call responsibilities
How to Apply:
Please submit a Resume and application.
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