Care Coordinator

6 days ago


Denver, Colorado, United States SonderMind Careers Full time
About the Role

SonderMind Careers is seeking a highly motivated and compassionate Care Coordinator to join our team. As a Care Coordinator, you will be at the forefront of our mission to make therapy accessible for all. You will be our customer's initial contact and provide primary support for clients seeking care. In this role, you will also work with external partners and healthcare systems and utilize various technologies to ensure the client is connected and maintains the required support through an episode of care.

Key Responsibilities
  • Provide primary support for clients seeking care to manage their mental and behavioral health wellness.
  • Utilize a variety of technologies to ensure the client is connected with the appropriate therapist and maintains the required support through an episode of care.
  • Utilize a consultative approach to assist with identifying the correct provider for care.
  • Manage inbound and outbound calls and other forms of communication while applying standard guidelines to address or route messages to the appropriate care team member for follow-up when necessary.
  • Interact with external partners and healthcare systems to ensure access to care.
  • Conduct outreach to referred clients and provide personalized onboarding services and assistance with all aspects of getting into care.
  • Assist with care coordination tasks such as appointment scheduling and facilitating communication with providers and other care team members.
What We Offer
  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A chance to make a meaningful difference in the lives of our clients.

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