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Patient Relations Liaison

2 months ago

Irvine, California, United States UnitedHealth Group Full time
About the Role

At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Patient Relations Liaison, you'll play a critical role in driving growth and retention in our healthcare organization.

Key Responsibilities
  • Collaborate with site leadership, growth, retention, and marketing teams to identify opportunities and develop growth and retention initiatives.
  • Focus on age-in, FFS, and working beneficiary conversions into Medicare-managed care plans.
  • Serve as the on-site point of contact for prospective and existing patients and a supporting partner for external partners such as Agencies/Agents and community organizations.
  • Act as a general patient liaison to guide patients on non-medical questions or concerns and help patients/families navigate our healthcare system to promote a positive patient experience.
Requirements
  • High school diploma, GED, or equivalent experience.
  • Proficient in Microsoft office applications (Word, Excel, PowerPoint).
  • Proven excellent communication and customer service skills.
  • Ability to travel up to 30% of the time.
Preferred Qualifications
  • 1+ years of experience in a healthcare setting, or combination equivalent experience and vocational trainings.
  • Managed care and/or ambulatory care experience.
  • Experience in a quota-driven sales/marketing function.
  • Customer service experience.
  • Health Plans experience.
  • Bilingual in English and Spanish.