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Service Advisor
2 months ago
Felts Family Car Care is seeking a highly skilled and experienced Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact for our valued customers, ensuring their needs are met efficiently and effectively.
Key Responsibilities:- Greet Customers Warmly: Establish a positive rapport with customers, making them feel valued and comfortable throughout their service experience.
- Listen Actively: Listen attentively to customer concerns, asking relevant questions to fully understand their vehicle concerns and service requirements.
- Provide Accurate Information: Provide accurate and detailed information about recommended services, including cost estimates and timeframes, ensuring transparency and clarity.
- Schedule Appointments: Schedule appointments and manage the service workflow to ensure timely completion of repairs and maintenance.
- Collaborate with Technicians: Collaborate with technicians to communicate customer concerns and ensure accurate diagnosis and resolution of issues.
- Keep Customers Informed: Keep customers informed about the progress of their service, providing updates and addressing any additional questions or concerns.
- Recommend Additional Services: Make the customer aware of all additional needed services or maintenance based on vehicle needs and requirements.
- Maintain Accurate Records: Maintain accurate records of customer information, customer interactions, service history, and vehicle information in our database.
- Handle Customer Concerns: Handle customer concerns or complaints with professionalism and empathy, striving for swift resolution and customer satisfaction.
- Passion for Customer Service: A genuine passion for helping people and ensuring their satisfaction.
- Proven Track Record: A proven track record of exceptional customer service and relationship-building skills.
- Strong Communication Skills: Strong communication and interpersonal skills, with the ability to effectively convey technical information to customers in a clear and understandable manner.
- Time Management: Excellent time management and organizational abilities, ensuring efficient service workflow and meeting customer expectations.
- Technical Knowledge: Knowledge of automotive systems, repairs, and maintenance to accurately assess customer needs and provide appropriate recommendations.
- Ability to Work Under Pressure: Ability to work in a fast-paced environment and prioritize effectively.
Felts Family Car Care offers competitive compensation and benefits packages, including health insurance, retirement plans, and ongoing training opportunities.
