Hotel Operations Manager

2 weeks ago


Cleveland, Ohio, United States La Quinta Inn Cleveland - Airport North Full time
Job Title: General Manager

La Quinta Inn Cleveland - Airport North is seeking a highly skilled and experienced General Manager to lead our team. As a General Manager, you will be responsible for the overall success of the hotel, including revenue growth, guest satisfaction, and employee development.

Key Responsibilities:
  • Develop and implement strategies to drive revenue growth and improve guest satisfaction.
  • Lead and manage a team of department heads to ensure seamless hotel operations.
  • Conduct daily HHBR meetings to review sales and operations efforts.
  • Meet with clients and potential clients to assist in the sales effort.
  • Ensure all department heads maintain budgeted productivity levels and adhere to Highgate Hotel standard checkbook accounting procedures.
  • Develop managers for future advancement through competency training and corporate sponsored training programs.
  • Participate in required M.O.D. coverage as scheduled.
  • Ensure all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.s.
  • Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
Requirements:
  • At least 6 years progressive experience in a hotel or a related field.
  • Experience managing multiple properties.
  • Long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Must have valid driver's license for the applicable state.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.


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