Advanced Customer Service Agent
2 hours ago
We are seeking a highly skilled and experienced Special Operations team member to join our dynamic team at Johnson Controls International plc. As a Special Operations team member, you will play a critical role in handling specialized customer service inquiries and alarm signal processing.
Key Responsibilities- Handle alarm signal processing and customer service inquiries, including the utilization of special systems such as Video and Access Control Systems.
- Utilize advanced communication skills to interact with customers and provide exceptional service.
- Work within a dynamic environment that requires a high level of attention to detail and accuracy.
- Collaborate with the team to achieve goals and objectives.
- 6 months total EDO and CSG experience.
- Has scored a "Meets" or higher on previous 90 days monthly KPM's.
- Flexibility to perform other duties as assigned.
- Has demonstrated proficiency in handling alarm and call inquiries.
- 90% or higher Quality Assurance performance previous 90 days.
- Good written and verbal communication skills.
- Knowledge of Microsoft office and other required programs.
Johnson Controls International plc is an equal employment opportunity and affirmative action employer. We offer a competitive benefits package, including competitive starting pay, paid training, global advancement opportunities, company vehicle (as applicable), referral bonuses, comprehensive benefits, and more.
We are committed to making a difference and creating purposeful solutions that propel the world forward. If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply.
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