Advanced Customer Service Agent

2 hours ago


Aurora, Colorado, United States Johnson Controls Full time
About the Role

We are seeking a highly skilled and experienced Special Operations team member to join our dynamic team at Johnson Controls International plc. As a Special Operations team member, you will play a critical role in handling specialized customer service inquiries and alarm signal processing.

Key Responsibilities
  • Handle alarm signal processing and customer service inquiries, including the utilization of special systems such as Video and Access Control Systems.
  • Utilize advanced communication skills to interact with customers and provide exceptional service.
  • Work within a dynamic environment that requires a high level of attention to detail and accuracy.
  • Collaborate with the team to achieve goals and objectives.
Requirements
  • 6 months total EDO and CSG experience.
  • Has scored a "Meets" or higher on previous 90 days monthly KPM's.
  • Flexibility to perform other duties as assigned.
Preferred Qualifications
  • Has demonstrated proficiency in handling alarm and call inquiries.
  • 90% or higher Quality Assurance performance previous 90 days.
  • Good written and verbal communication skills.
  • Knowledge of Microsoft office and other required programs.
What We Offer

Johnson Controls International plc is an equal employment opportunity and affirmative action employer. We offer a competitive benefits package, including competitive starting pay, paid training, global advancement opportunities, company vehicle (as applicable), referral bonuses, comprehensive benefits, and more.

We are committed to making a difference and creating purposeful solutions that propel the world forward. If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply.



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