Customer Service Representative
5 days ago
We are seeking a highly skilled and detail-oriented Call Center Representative to join our team at Advanced Dermatology. As a key member of our customer service team, you will be responsible for providing exceptional support to our patients and providers.
Key Responsibilities- Manage high-volume schedules for multiple providers and locations.
- Schedule appointments and procedures for patients and providers.
- Effectively dispatch calls to the appropriate personnel.
- Take accurate messages and send them to the relevant personnel.
- Verify and update patient information, including demographics and insurance.
- Verify referrals and authorizations for services.
- Process and distribute faxes, track cosmetic packages, and process payments for copays and procedures.
- Perform data entry and other administrative tasks as required.
- High school diploma or equivalent required.
- Proficient in verbal and written communication.
- Ability to work in a fast-paced, high-volume environment.
- Excellent multi-tasking skills and flexibility.
- Experience with EMR, HIPAA, insurance, and referrals preferred.
- Basic computer skills, including Microsoft Word and Excel.
This is a full-time position, working 40 hours per week, Monday through Friday, 7:15 am – 5:30 PM, with occasional Saturday hours. The work environment is professional and fast-paced, with a focus on providing exceptional customer service.
BenefitsFull-time employees are offered medical, dental, vision coverage, paid holiday, vacation, and sick leave.
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