Customer Service Representative
6 days ago
Join our team at Advanced Dermatology as a Call Center Representative, where you will play a vital role in providing exceptional customer service to our patients.
Job Summary:We are seeking a highly skilled and organized individual to join our Call Center team. As a Call Center Representative, you will be responsible for handling high-volume phone calls, scheduling appointments, and providing accurate information to patients.
Key Responsibilities:- Answer and manage high-volume phone calls in a multi-line phone system
- Schedule appointments and procedures for multiple providers and locations
- Effectively dispatch calls to the appropriate personnel
- Take accurate messages with all necessary information and send them to the appropriate personnel
- Verify and update patient information, including demographics and insurance
- Verify referrals and authorizations for services
- Process and distribute faxes, track cosmetic packages, and process payments for copays and cosmetic procedures/product
- Scan and attach documents, perform data entry, and complete various administrative tasks as required
- High School Diploma or GED
- Proficient with verbal and written communication
- Ability to work in a fast-paced, high-volume environment
- Excellent multi-tasking skills and flexibility
- Experience with EMR (electronic medical records), HIPAA, insurance, and referrals preferred
- Basic computer skills, including Microsoft Word and Excel
This is a full-time position, working 40 hours per week, Monday through Friday, 7:15 am – 5:30 PM, and Saturday, 7:45 am – 12:30 PM. Travel to other office locations may be required.
Benefits:Full-time employees are offered medical, dental, vision coverage, paid holiday, vacation, and sick leave.
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