Administrative Support Specialist
2 months ago
Company Overview
At SERVPRO of Coeur d'Alene, we are expanding our operations and are in search of a dedicated individual who excels in communication and possesses strong analytical abilities. If you are a self-starter with exceptional interpersonal skills, you will thrive in our dynamic work environment.
Ideal Candidate
The ideal candidate is proactive, adaptable, and genuinely enjoys delivering outstanding service while taking ownership of their responsibilities. If you are reliable and motivated to consistently exceed expectations, we would like to hear from you.
Compensation and Benefits
As a valued member of our team, you will enjoy a competitive salary along with opportunities for professional development and growth. Additionally, a sign-on bonus is available after a specified period of employment.
Key Responsibilities
- Deliver exceptional customer service to clients and visitors.
- Coordinate scheduling for crews and jobs efficiently.
- Handle incoming phone calls and warmly greet guests.
- Manage the dispatch of lead calls and job referrals.
- Perform various administrative tasks as required.
- Support other departments when necessary.
- Conduct precise data entry and analyze dispatch reports.
- Participate in an on-call rotation for after-hours emergency dispatch.
- Maintain effective internal and external communication.
- Ensure job file documentation is complete and ready for audits.
- Oversee the Work-in-Progress (WIP) Board.
- Prepare necessary paperwork for crews and estimators, including writing estimates and managing job files.
Position Requirements
- Minimum of one year of experience in an administrative or office-related role is preferred.
- Experience in customer service, quality assurance, and scheduling is advantageous.
- Prior experience in a service industry setting is a plus.
- Excellent written and verbal communication skills, with a focus on professionalism and courtesy.
- Strong listening and questioning abilities.
- Ability to maintain composure in high-pressure situations.
- Exceptional organizational skills and attention to detail.
- Self-motivated and goal-oriented.
- Capability to handle multiple tasks simultaneously.
- Experience working in a fast-paced, collaborative office environment.
- Proficiency in Microsoft Office applications.
- Willingness to learn new software programs.
- A high school diploma or GED is preferred.
- Ability to pass a background check as required by law.
Work Environment
This position primarily involves sedentary work in an office setting, with some filing responsibilities that may require lifting files and standing on a stool as needed.
Working Hours
This is a full-time role with flexible scheduling options, including four 10-hour shifts or five 8-hour shifts per week. On-call availability for emergency dispatch is required on a rotational basis, with additional compensation provided.
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