Receptionist - Japanese Speaker - Oceania Cruises

3 weeks ago

Miami FL USA, United States Norwegian Cruise Line Full time
Job Summary

As a Receptionist - Japanese Speaker - Oceania Cruises, you will be responsible for providing exceptional guest service and ensuring a smooth and enjoyable experience for our passengers. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities

• Acts as a filter for guest complaints or concerns to Concierge;
• Ensures front desk logs and reports are maintained within Company Standards;
• Ensures guest requests are dealt with in a timely and efficient manner and that appropriate follow up is carried out;
• Pro-active approach to problem solving;
• Telephone duties;
• Any administrative duties as required;
• Comment card data entry and other administrative duties as required;
• Embarkation and debarkation duties (guest check-in);
• Ensures sufficient amount of printed matters available at all times;
• Logging guest issues in front desk logs and ensures follow up completed;
• Passes on queries from guests regarding on board account, amenities, shipboard credits flights etc.;
• Attends front office meetings;
• Compiles with front office meetings minutes and decisions;
• Daily follow-up of all front desk logs;
• Completes end of cruise filing and start of cruise docs are ready in accordance with guidelines from assistant purser;
• Responsible for setting up guest account, cash payments and guest account queries;
• Providing US Dollars and foreign currency exchange services to guests;
• Providing Cash Advances and Foreign Currency Account Payments to guests;
• Safe Audits daily and foreign currency audits;
• Attending on board gaming activities and preparing final figures and audits;
• Accounting duties as instructed by Chief Purser or Second Purser;
• Answering guests' account queries and follow up on any account discrepancies;
• Follow up on obtaining method of payment and declined credit cards as per Second Purser's instructions;
• Assists, where necessary, in training new reception staff in front office operations;
• Promotes and Participates in Signature Service Training Program;
• Participate in crew and passenger safety drills according to instructions from ship's command;
• Comply with company safety and pollution prevention regulations;

Requirements

• Microsoft Office Suite, Fidelio Cruise, Micros Fidelio Point of Sale and NVS;
• Hospitality Background required;
• Reception and Front Office background required;
• Understanding of the highest level of service;
• Excellent administrative skills;
• Excellent communication skills;
• Respect for all co-workers and guests;
• Pride in your work by creating positive energy, excitement and fun;
• Outgoing personality, open minded and flexible;
• Able to work 7 days a week;
• Demonstrate positive behaviors; smiling, being polite and courteous;
• Able to develop a camaraderie with team members;
• Ability to work in an international environment;
• Ability to live in close quarters and share limited space with other cabin-mates;
• Ability to work under pressure and maintain a pleasant working environment;
• Excellent appearance;
• To be able to meet all pre joining requirements;

About Us

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

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