Japanese Language Customer Service Representative

3 weeks ago

Miami, United States Crew Life at Sea Full time

Job Title: Japanese Language Customer Service Representative

Job Summary: We are seeking a highly skilled Japanese Language Customer Service Representative to join our team at Crew Life at Sea. As a Japanese Speaking Guest Services Coordinator, you will be responsible for providing exceptional customer service to Japanese-speaking guests on our cruise ships.

Key Responsibilities:

  • Guest Relations: Greet Japanese-speaking passengers with a warm and friendly demeanor, addressing their inquiries, needs, and requests professionally and courteously.
  • Language Assistance: Communicate fluently in Japanese, providing clear and accurate information about onboard facilities, activities, events, and port excursions.
  • Check-In/Check-Out: Facilitate the check-in and check-out processes for Japanese-speaking guests, ensuring a seamless and efficient experience.
  • Reservations: Assist passengers in making and managing reservations for dining, entertainment, spa treatments, and other ship services.
  • Information Dissemination: Distribute cruise itineraries, activity schedules, maps, and other relevant information to guests in both English and Japanese.
  • Problem Resolution: Handle guest concerns and complaints professionally, seeking effective solutions in a timely manner while maintaining a positive attitude.
  • Cultural Sensitivity: Exhibit cultural awareness and sensitivity towards Japanese guests, adapting communication and service to cater to their preferences and expectations.
  • Currency Exchange: Assist passengers with currency exchange and financial transactions as needed.
  • Guest Services Coordination: Collaborate with various ship departments, such as housekeeping, dining, entertainment, and excursions, to coordinate and fulfill guest requests.
  • Document Management: Maintain organized records of guest interactions, requests, and preferences for future reference and improved customer service.

Qualifications:

  • Language Proficiency: Fluent in Japanese and English, both spoken and written.
  • Customer Service Skills: Strong customer service orientation with the ability to handle diverse guest interactions and provide outstanding service.
  • Communication: Excellent communication and interpersonal skills, with the ability to convey information clearly and effectively.
  • Cultural Understanding: Awareness and understanding of Japanese culture and customs to provide culturally sensitive service.
  • Adaptability: Able to thrive in a fast-paced and dynamic environment, adapting to changing guest needs and ship operations.
  • Attention to Detail: Attentive to detail while managing reservations, documentation, and guest preferences.
  • Problem-Solving: Effective problem-solving skills to address guest concerns and find appropriate resolutions.
  • Computer Skills: Proficient in using reservation and customer management software, as well as standard office applications.

Working Conditions:

  • Work shifts may include evenings, weekends, and holidays to provide continuous guest assistance.
  • The receptionist may be stationed at the front desk, in public areas, or within a designated guest services area.
  • The cruise ship environment involves noise, motion, and a dynamic atmosphere.
  • The role may require standing for extended periods and walking throughout the ship.

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