Customer Service Representative
2 days ago
United Fire Equipment Company is seeking a highly skilled Customer Service and Sales Associate to join our team. As a reputable leader in the fire suppression and fire detection industry, we are committed to growth and innovation.
Key Responsibilities:- Assist with front counter sales and walk-in customers, ensuring a seamless customer experience.
- Ensure front counter opening and closing procedures are completed, maintaining a high level of organization and attention to detail.
- Assist firefighters with web store uniform orders and alterations, preparing detailed sales orders, order forms, and invoices.
- Estimate delivery of product for customers using knowledge of production and delivery schedules, providing accurate and timely information.
- Receive customer payments by cash, check, or credit card, maintaining a secure and efficient payment process.
- Educate and solicit customers on all products and services available by United Fire Equipment, promoting our brand and offerings.
- Assist with physical inventory counts when deemed necessary by management, ensuring accurate stock levels and minimizing losses.
- Maintain the showroom in a clean, neat, and orderly fashion, reflecting positively on our company image.
- High school diploma or equivalent.
- Pre-employment background and drug screen.
- 2+ years' experience in sales or customer service.
- Proficient computer skills, including software systems and workstations.
- Able to regularly move and carry materials weighing up to 25 lbs.
- Ability to stand, walk, stoop, kneel, crouch, and sit, with the ability to balance and climb a ladder up to 10 feet.
- Health insurance, dental, vision, supplemental insurance.
- Paid time off, sick time, paid holidays.
- 401k Safe Harbor matching.
- Employee discounts.
- Maternity/Paternity leave.
- Tuition assistance.
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