Customer Service Representative

2 days ago


Tempe, Arizona, United States United Fire Company Full time
Customer Service and Sales Associate

United Fire Equipment Company is seeking a highly skilled Customer Service and Sales Associate to join our team. As a reputable leader in the fire suppression and fire detection industry, we are committed to growth and innovation.

Key Responsibilities:
  • Assist with front counter sales and walk-in customers, ensuring a seamless customer experience.
  • Ensure front counter opening and closing procedures are completed, maintaining a high level of organization and attention to detail.
  • Assist firefighters with web store uniform orders and alterations, preparing detailed sales orders, order forms, and invoices.
  • Estimate delivery of product for customers using knowledge of production and delivery schedules, providing accurate and timely information.
  • Receive customer payments by cash, check, or credit card, maintaining a secure and efficient payment process.
  • Educate and solicit customers on all products and services available by United Fire Equipment, promoting our brand and offerings.
  • Assist with physical inventory counts when deemed necessary by management, ensuring accurate stock levels and minimizing losses.
  • Maintain the showroom in a clean, neat, and orderly fashion, reflecting positively on our company image.
Requirements:
  • High school diploma or equivalent.
  • Pre-employment background and drug screen.
  • 2+ years' experience in sales or customer service.
  • Proficient computer skills, including software systems and workstations.
  • Able to regularly move and carry materials weighing up to 25 lbs.
  • Ability to stand, walk, stoop, kneel, crouch, and sit, with the ability to balance and climb a ladder up to 10 feet.
Benefits:
  • Health insurance, dental, vision, supplemental insurance.
  • Paid time off, sick time, paid holidays.
  • 401k Safe Harbor matching.
  • Employee discounts.
  • Maternity/Paternity leave.
  • Tuition assistance.


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