Patient Services Coordinator
4 days ago
At ADVENT, we're on a mission to revolutionize the way we deliver healthcare. As a Patient Services Representative, you'll be the face of our organization, interacting with patients at various stages of their treatment journey. Your role will be to provide exceptional customer service, ensuring a seamless experience for our patients.
Key Responsibilities:- Greet patients and accurately check them into our Electronic Health Record (EHR) system using established protocols.
- Order Sleep Study devices and upload reports into our system.
- Review future clinic schedules to ensure insurance and necessary patient documentation is up-to-date.
- Schedule patient appointments and provide overflow coverage as needed.
- Own the opening and closing of our clinics, ensuring all necessary documentation is completed and patient payments are received.
- Order medical supplies and pharmaceuticals as needed, following established protocols.
- Cross-train as a Care Coordinator or Medical Assistant, depending on clinic needs.
- Prior medical experience is a plus.
- Proven ability to independently apply best practices in time management.
- Proven ability to multitask in a fast-paced environment.
- Prior experience and/or desire to work in a role held accountable to quality performance metrics.
- Strong customer service focus.
- Solid technology skills, including Outlook, Word, Excel, and Electronic Health Records.
- Great attention-to-detail and accuracy in work.
- Solution-oriented problem solver.
- Strong work ethic, commitment to teamwork, and positive attitude.
- A culture that values kindness, solutions, and encourages you to ask questions.
- 16+ days of PTO (prorated your first year based on start date) and holiday pay.
- Medical, dental, and vision insurance with a generous employer-paid HRA account.
- 401k contribution.
- A convenient Monday-Friday schedule, with hours between 8am-4:30pm, allowing you to enjoy weekends and evenings for yourself.
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