Care Coordinator
1 month ago
The Care Coordinator will play a vital role in supporting the clinic and physician care team by providing administrative and patient care services. This is a full-time position working Monday through Friday between the hours of 7:30 am and 5:00 pm out of our Maple Grove, Plymouth, and Robbinsdale locations.
Key Responsibilities- Provide communication and liaison between providers and patients
- Build and maintain physician schedules
- Schedule patient appointments, surgeries, and diagnostic tests
- Obtain referrals and/or authorization requirements per insurance guidelines
- Provide follow-up to patient inquiries, contacting providers as necessary
- Process mail and correspondence
- Coordinate the transmission and acquisition of patient records
- Maintain physician schedules, communicating changes appropriately
- Additional functions may include:
- Transcription or medical scribing
- Assist in clinic with rooming, etc.
- Assist physicians with legal practice, etc.
- Any and all other duties as assigned
- High school diploma/GED or equivalent
- Administrative or medical office experience preferred
- Medical terminology knowledge strongly preferred
- Transcription experience, where applicable
- Customer service experience
- Ability to comply with company policies, procedures, practices, and business ethics guidelines
- Complete job-required training
- Comply with all applicable laws and regulations
- Demonstrate prompt and reliable attendance
- Work in the clinic, office, or surgery center during business hours
- Travel independently throughout the clinic, office, or surgery center
- Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines
- Communicate and interact in a respectful and professional manner
- Prioritize workload while being flexible to meet the expectations of daily operations
- Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
- Understand and execute a variety of instructions
- Effectively operate equipment and communicate on and operate the phone system
- Work independently with minimal supervision
- Travel to other work locations, if required
- Integrity - Do the right thing and take responsibility for what you do and say
- Service - Consistently contribute to deliver an exceptional experience
- Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
- Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
- Teamwork - Be a part of the whole; support each other positively
- Clinic/office/surgery center setting
- Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008
- This position description will be reviewed periodically as duties and responsibilities change with business necessity
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