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Customer Experience Specialist

2 months ago

Melville, New York, United States Rowan Full time

About Our Sales Team

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Rowan. As a Sales Associate, you will be the face of our company, providing exceptional service to our clients and ensuring a seamless experience in our piercing studio.

Your Key Responsibilities

  • Greet and assist clients, providing education on our piercing services and jewelry offerings
  • Support the needs of our clients, ensuring a positive and celebratory atmosphere in the studio
  • Improve store efficiency and processes to ensure a seamless client experience
  • Restock jewelry and piercing materials, maintaining a clean and sterile environment
  • Perform bi-weekly inventory counts and investigate discrepancies
  • Manage technology and software systems, ensuring seamless operations

What We're Looking For

  • Previous retail or sales experience, with a passion for customer service
  • Experience in jewelry, ear piercing, or a related service or hospitality business
  • Ability to work independently, with a strong sense of ownership and accountability
  • Positive and high-energy attitude, with a resourceful and entrepreneurial spirit
  • Passion for earrings and ear piercing, with a desire to work in a fast-paced and dynamic environment
  • Flexibility to work a varied schedule, including weekends

Benefits and Perks

  • Competitive hourly rate, with opportunities for commission
  • 401k and Roth IRA plans, with a focus on employee well-being
  • Employee discounts on our products, with opportunities for growth and development