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Financial Services Specialist

1 month ago

Melville, New York, United States Northwell Health Full time

Job Summary

A successful Service Recovery Specialist within Northwell's Financial Services department has a passion for delivering extraordinary service to our customers, who deserve and expect the ultimate in health system experiences. The Specialist will be an exceptionally customer-focused individual who will support the Service Recovery team in delivering a high-touch, premium service experience when resolving escalated issues. We want extraordinary individuals who can surpass our customers' expectations by providing a unique interaction with our organization that strives to drive high satisfaction and loyalty.

Key Responsibilities

Develop and implement comprehensive strategies to address complex billing escalations, utilizing high-touch recovery services.
Demonstrate unwavering commitment to resolving billing-related issues by engaging in constant and consistent follow-up.
Utilize deep expertise, exceptional patience, and superior customer service skills to deliver premium service to our customers.
Collaborate with a specialized team dedicated to handling high-level escalations received through our corporate executive offices and various regulatory channels.
Support the team in addressing and resolving intricate and sensitive customer billing inquiries effectively.
Efficiently triage and coordinate with leadership, intradepartmental contacts, insurance companies, and other third parties on behalf of both customers and the team.

Requirements

Minimum of one (1) year call center or relevant experience, required.
Experience with Northwell Health host systems and billing process, preferred.
Experience in a medical setting, preferred.
Knowledge of billing procedures, preferred.
Proficient in PC applications (Microsoft Excel, PowerPoint, Word).
Excellent customer service, communication, and problem resolution skills, required.
Excellent analytical and problem-solving skills, required.
Proficiency in data analysis and quantification, including interpreting statistical data to identify trends and exceptions, required.