Retail Store Closing Lead

1 week ago


Calhoun, Georgia, United States Burlington Stores Full time

As a Retail Store Closing Lead at Burlington Stores, Inc., you will be the visible leader on the sales floor, ensuring a consistently positive customer and associate experience.

The Retail Store Closing Lead will circulate throughout the store and engage in customer and associate interaction, in a manner consistent with Our Burlington's Core Values, utilizing the Retail Store Closing Lead Sales Driving Priorities to provide coaching, recognition, and task follow up.

Responsibilities:

  • Role model for exemplary customer service behaviors, providing a great customer service experience to all customers and associates with a high level of professionalism.
  • Engage associates, promote open communication, provide recognition and coaching in the moment.
  • Touch base with each associate to establish priorities.
  • Monitor the front-end experience and ensure a great first and last impression.
  • Observe and provide feedback to Customer Service Lead on speed of checkout, line management and friendliness.
  • Review daily staffing, lunch/break schedules and cashier coverage.
  • Assign back-up cashier to ensure timely processing during peak periods.
  • Evaluate recovery needs, monitor fitting room, selling floor, front end, missing ticket trouble rack, and sizing recover.
  • Follow-up on assigned workload planner and tasks and ensure completion. Ensure associates understand the expectations and have the tool necessary to perform them.
  • Conduct AM/PM store Rallies.
  • Complete closing communication for opening Manager on Duty.

Candidates must be able to work a flexible schedule; including nights, weekends, and holidays as required.

Key Qualifications:

  • Ability to work in a fast-paced retail environment.
  • Excellent communication and interpersonal skills.
  • Ability to provide coaching and feedback to associates.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.

We offer a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law.

We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together. Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.



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