Retail Store Closing Lead
4 weeks ago
As a Retail Store Closing Lead at Burlington Stores, Inc., you will be the visible leader on the sales floor, ensuring a consistently positive customer and associate experience. You will circulate throughout the store, engaging in customer and associate interaction, and utilizing the Retail Store Closing Lead Sales Driving Priorities to provide coaching, recognition, and task follow-up.
Key Responsibilities:
- Role model exemplary customer service behaviors, providing a great customer experience to all customers and associates with a high level of professionalism.
- Engage associates, promote open communication, provide recognition and coaching in the moment.
- Touch base with each associate to establish priorities, monitor the front-end experience, and ensure a great first and last impression.
- Observe and provide feedback to the Customer Service Lead on speed of checkout, line management, and friendliness.
- Review daily staffing, lunch/break schedules, and cashier coverage, assigning a back-up cashier to ensure timely processing during peak periods.
- Evaluate recovery needs, monitor the fitting room, selling floor, front end, missing ticket trouble rack, and sizing recover.
- Follow-up on assigned workload planner and tasks, ensuring completion and that associates understand expectations and have the necessary tools.
- Conduct AM/PM store rallies and complete closing communication for the opening Manager on Duty.
Candidates must be able to work a flexible schedule, including nights, weekends, and holidays as required.
Requirements:
- Ability to work in a fast-paced environment with a sense of urgency.
- Excellent communication and interpersonal skills.
- Ability to provide coaching and feedback to associates.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
We offer a competitive wage, flexible hours, and an associate discount. Part-time associates may be eligible for Burlington's benefits package, which includes medical coverage and a 401(k) plan. We are a rapidly growing brand, providing a variety of training and development opportunities for our associates to grow with us.
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Retail Store Closing Lead
4 weeks ago
Calhoun, Georgia, United States Burlington Stores Full timeAs a Retail Store Closing Lead at Burlington Stores, Inc., you will be the visible leader on the sales floor, ensuring a consistently positive customer and associate experience.The Retail Store Closing Lead will circulate throughout the store and engage in customer and associate interaction, in a manner consistent with Our Burlington's Core Values, utilizing...
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