Radiology Reporting Operations Manager

4 weeks ago


Mesa, Arizona, United States PHNX Market Admin 201 Full time
Job Description

At PHNX Market Admin 201, we are committed to delivering quality, value, and access in the 21st century. As a Radiology Reporting Manager, you will be part of a dedicated team of professionals who align all stakeholders - patients, providers, payors, and regulators - to achieve the best clinical outcomes.

Key Responsibilities:

  • Ensure the radiology reporting team operates in accordance with approved company policies, procedures, and methods.
  • Support the team in identifying, verifying, analyzing, and implementing process improvement and process re-engineering opportunities.
  • Participate in and/or lead various projects, as identified by upper management, which may impact a single site or be companywide.
  • Train, educate, and mentor staff and other departments on projects, workflows, and processes.
  • Provide operations leadership with reporting on turnaround time, process adherence, and escalations.
  • Develop and maintain reporting to meet Service Level Agreements with various partners.
  • Collaborate with clinical operation teams to support all clinical applications related to radiologist dictations and reporting.
  • Work and communicate with radiologists providing RIS support, as needed.
  • Work with the Clinical System Solutions Team to implement and adjust workflows to improve efficiencies in case distribution and management.
  • Manage all radiologist worklists, including All Problem, All Pending Dictation, Critical Results, All Pending, and All Suspended, and escalate concerns as needed.
  • Collaborate with Clinical System Solution Teams to test and implement new software and functionalities related to radiologist workflows.
  • Present findings and recommendations as part of workflow and software implementation.
  • Answer incoming calls in a courteous and professional manner, following established protocols.
  • Call referring physicians to assist radiologists with delivering critical results findings, following established protocols.

Requirements:

  • PREFERRED: 3 years in Health Care communications, customer service work experience, or Bachelor's Degree in clinical or science-related area.
  • Multi-vendor IS experience with RIS/PACS.
  • Excellent communication and presentation skills.
  • Outstanding leadership and decision-making skills and the ability to work well with a team.
  • Excellent analytical and problem-solving skills, clear and effective communication skills, strong planning and organizational skills, adaptability, willingness to relocate and/or travel, and oral fluency in English.
  • Effective time management skills, clerical skills, excellent phone etiquette skills, attention to detail, and the ability to handle moderately complex assignments under minimal supervision.
  • Demonstrate strong customer service, multitasking, critical thinking, persuasion, and analytical abilities, with superior communication and interpersonal skills.
  • Able to exercise a high degree of initiative, judgment, discretion, and decision making to achieve organizational objectives.
  • Working knowledge of Microsoft Office Products.


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