Radiology Reporting Operations Manager
4 weeks ago
At PHNX Market Admin 201, we are committed to delivering quality, value, and access in the 21st century. As a Radiology Reporting Manager, you will be part of a dedicated team of professionals who align all stakeholders - patients, providers, payors, and regulators - to achieve the best clinical outcomes.
Key Responsibilities:
- Ensure the radiology reporting team operates in accordance with approved company policies, procedures, and methods.
- Support the team in identifying, verifying, analyzing, and implementing process improvement and process re-engineering opportunities.
- Participate in and/or lead various projects, as identified by upper management, which may impact a single site or be companywide.
- Train, educate, and mentor staff and other departments on projects, workflows, and processes.
- Provide operations leadership with reporting on turnaround time, process adherence, and escalations.
- Develop and maintain reporting to meet Service Level Agreements with various partners.
- Collaborate with clinical operation teams to support all clinical applications related to radiologist dictations and reporting.
- Work and communicate with radiologists providing RIS support, as needed.
- Work with the Clinical System Solutions Team to implement and adjust workflows to improve efficiencies in case distribution and management.
- Manage all radiologist worklists, including All Problem, All Pending Dictation, Critical Results, All Pending, and All Suspended, and escalate concerns as needed.
- Collaborate with Clinical System Solution Teams to test and implement new software and functionalities related to radiologist workflows.
- Present findings and recommendations as part of workflow and software implementation.
- Answer incoming calls in a courteous and professional manner, following established protocols.
- Call referring physicians to assist radiologists with delivering critical results findings, following established protocols.
Requirements:
- PREFERRED: 3 years in Health Care communications, customer service work experience, or Bachelor's Degree in clinical or science-related area.
- Multi-vendor IS experience with RIS/PACS.
- Excellent communication and presentation skills.
- Outstanding leadership and decision-making skills and the ability to work well with a team.
- Excellent analytical and problem-solving skills, clear and effective communication skills, strong planning and organizational skills, adaptability, willingness to relocate and/or travel, and oral fluency in English.
- Effective time management skills, clerical skills, excellent phone etiquette skills, attention to detail, and the ability to handle moderately complex assignments under minimal supervision.
- Demonstrate strong customer service, multitasking, critical thinking, persuasion, and analytical abilities, with superior communication and interpersonal skills.
- Able to exercise a high degree of initiative, judgment, discretion, and decision making to achieve organizational objectives.
- Working knowledge of Microsoft Office Products.
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