Technical Support Engineer

1 week ago


Santa Clara, California, United States Palo Alto Networks Full time
Technical Support Engineer - Threat Intelligence

Estimated salary: $100,000 - $160,000 per year.

We are seeking a highly skilled Technical Support Engineer to join our team in threat intelligence. As a key member of our team, you will provide technical support to our customers, partners, and internal stakeholders on threat-related issues.

Your responsibilities will include troubleshooting and resolving complex technical issues, working with cross-functional teams to resolve customer problems, and developing and documenting threat-specific escalation processes.

To succeed in this role, you must have a strong understanding of networking concepts, experience with multi-vendor networking devices, and knowledge of industry best practices regarding threat prevention. Strong communication skills and the ability to work independently are essential.

In this role, you will have the opportunity to develop into a threat subject matter expert and take part in the 24x7 Follow the Sun on-call shift rotation. You will also assist in developing and delivering threat-specific training materials to our TAC organization.



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