Behavioral Health Care Coordinator

2 days ago


New Haven, Connecticut, United States Fair Haven Community Health Care Full time
Job Overview:
Fair Haven Community Health Care is a dynamic and forward-thinking community health center providing care for multiple generations at over 143,000 office visits in 21 locations. Our mission is to improve the health and social well-being of the communities we serve through equitable, high-quality, patient-centered care that is culturally responsive.

We are seeking a Behavioral Health Patient Navigator to join our team. This role will play a critical part in assisting the behavioral health clinicians and patients in navigating the behavioral health care system and providing support to the behavioral health team.

Job Responsibilities:
  • Work in close partnership with the primary care clinical teams to manage all aspects of internal and external behavioral health referrals.
  • Educate patients on requirements of referrals and appointment specifics.
  • Work with primary care teams and individual providers to clarify access issues, or other barriers for particular patients.
  • Provide coordination of care for behavioral health patients. Assist clinicians with identifying and linking patients to higher and different levels of care not offered by the agency and to supportive community resources.
  • Schedule appointments for new and returning patients.
  • Serve as frontline personnel answering all incoming phone calls to the department.
  • Make reminder phone calls to patients and helps reduce barriers that keep patients from attending their appointments.
  • Provide clerical and administrative support to behavioral health clinicians.
  • Document all aspects of the intake and referrals process in the EHR.
  • Ensure patient confidentiality at all times.
  • Perform other necessary duties as required by FHCHC to achieve the goal of providing high quality behavioral health services.

Requirements:
  • Bachelor's Degree preferred; Associate's Degree with at least 3 years' experience in the social work, psychology, human services or similar fields required.
  • Oral and written proficiency in English and Spanish is also required.
  • Computer skills including word processing and data entry and the ability to work in a high energy, quickly paced environment and maintain a professional demeanor and attitude are necessary.

Estimated Salary: $60,000 - $80,000 per year. Benefits include major medical, dental and vision, voluntary benefits (AFLAC plane, STD, LTD & Life Insurance), paid holidays, generous Paid Time Off (PTO), tuition reimbursement, and much more.

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