Customer Service Representative
4 weeks ago
Job Description
Alivi is seeking a skilled Bilingual Customer Service Representative to provide exceptional support to our health plan partners in both English and Spanish. The ideal candidate will possess excellent communication skills, empathy, and attention to detail to effectively address member inquiries and concerns.
Key Responsibilities:
- Handle inbound calls from health plan members and representatives, addressing transportation services and resolving issues in a timely and professional manner.
- Meet productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey.
- Ensure compliance with HIPAA and other regulatory protocols to protect member protected health information (PHI).
- Escalate transportation and customer service concerns to the contact center leadership team.
Requirements:
- Minimum 6 months of inbound Contact Center experience or transferable healthcare experience.
- Fully bilingual: English/Spanish.
- High School degree or equivalent.
- Ability to sit for 8 hours or more a day wearing a headset.
- Secure, quiet, distraction-free workspace without conflicting responsibilities during scheduled work shift.
- Excellent written, communication, and data entry skills.
- Moderate experience in Microsoft Teams, Outlook, and Word.
- Ability to adapt to high and fast-paced call volume.
As a Bilingual Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and ensuring the success of our health plan partners. If you possess the skills and passion for providing top-notch support, we encourage you to apply for this exciting opportunity.
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