Crisis Intervention Specialist

2 weeks ago


Orlando, Florida, United States Heart of Florida United Way Full time
Job Summary

We are seeking a highly skilled and compassionate Crisis Intervention Specialist to join our team at Heart of Florida United Way. As a Crisis Intervention Specialist, you will play a critical role in providing support and resources to individuals in crisis, utilizing your exceptional communication and problem-solving skills to de-escalate situations and connect individuals with the help they need.

Key Responsibilities
  • Respond to inbound calls and chats from individuals in crisis, utilizing active listening skills and crisis intervention techniques to assess needs and provide support.
  • Collaborate with internal teams to provide referrals and connect individuals with community resources, such as mental health services, housing assistance, and employment support.
  • Develop and maintain relationships with community partners to ensure seamless referrals and support for individuals in crisis.
  • Participate in ongoing training and professional development to stay up-to-date on best practices in crisis intervention and mental health support.
  • Contribute to the development and implementation of programs and services that promote mental health and well-being in our community.
Requirements
  • Bachelor's degree in a related field, such as social work, psychology, or counseling.
  • 1+ year of experience in crisis intervention, mental health support, or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Proficiency in Microsoft Office and other relevant software applications.
Benefits

Heart of Florida United Way offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional development and growth, as well as a dynamic and supportive work environment.

Work Environment

This is a remote position, with the ability to work from home. You will be required to have a reliable internet connection and a quiet, dedicated workspace. We offer flexible scheduling and a collaborative work environment that values work-life balance.



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