Crisis Intervention Specialist
2 weeks ago
We are seeking a highly skilled and compassionate Crisis Intervention Specialist to join our team at Heart of Florida United Way. As a Crisis Intervention Specialist, you will play a critical role in providing support and resources to individuals in crisis, utilizing your exceptional communication and problem-solving skills to de-escalate situations and connect individuals with the help they need.
Key Responsibilities- Respond to inbound calls and chats from individuals in crisis, utilizing active listening skills and crisis intervention techniques to assess needs and provide support.
- Collaborate with internal teams to provide referrals and connect individuals with community resources, such as mental health services, housing assistance, and employment support.
- Develop and maintain relationships with community partners to ensure seamless referrals and support for individuals in crisis.
- Participate in ongoing training and professional development to stay up-to-date on best practices in crisis intervention and mental health support.
- Contribute to the development and implementation of programs and services that promote mental health and well-being in our community.
- Bachelor's degree in a related field, such as social work, psychology, or counseling.
- 1+ year of experience in crisis intervention, mental health support, or a related field.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
- Proficiency in Microsoft Office and other relevant software applications.
Heart of Florida United Way offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional development and growth, as well as a dynamic and supportive work environment.
Work EnvironmentThis is a remote position, with the ability to work from home. You will be required to have a reliable internet connection and a quiet, dedicated workspace. We offer flexible scheduling and a collaborative work environment that values work-life balance.
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