Product Service Representative

5 days ago


MercervilleHamilton Square, New Jersey, United States Technocality Inc. Full time
Job Summary

We are looking for a Product Service Representative to join our team at Technocality Inc. in Hamilton, NJ.

This role offers a competitive annual salary range of $70,000 - $90,000 based on experience and qualifications.

In this position, you will be responsible for delivering exceptional customer experiences by providing product information, resolving technical issues, and processing service requests.

  • You will answer customer inquiries, resolve complaints, and provide product information.
  • You will troubleshoot and resolve product issues, document customer interactions, and maintain a knowledge base of evolving products and services.
  • You will also dispatch service calls and order parts when required.

Key Responsibilities:

  • Providing timely and effective responses to customer inquiries.
  • Resolving customer complaints and issues in a professional manner.
  • Maintaining accurate customer records and updating them as necessary.
  • Staying up-to-date with product information and services.

Requirements:

  • At least 2 years of experience in customer-facing roles.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • A valid driver's license is required.

About Us:

Technocality Inc. is a trusted provider of security and surveillance solutions for various industries.



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