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Sports Minded Customer Success Representative

2 months ago

Rio Rancho, New Mexico, United States Polar Marketing Full time
Job Overview

Polar Marketing is seeking a highly motivated and customer-focused individual to join our team as a Customer Success Representative. This role is responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities
  • Client Communication: Develop and maintain effective communication with current and potential clients to meet membership requirements and ensure a seamless experience.
  • Issue Resolution: Research and resolve client issues by collaborating with other Customer Success Representatives and leveraging their expertise.
  • Training and Development: Participate in additional training sessions and seminars to enhance skills and knowledge, driving success and growth.
  • Relationship Building: Foster strong relationships with clients to ensure their brand line is met and exceeded.
Requirements
  • Education: Bachelor's Degree preferred, but 1-3 years of customer service experience can be substituted.
  • Skills: Highly developed communication, interpersonal, problem-solving, and customer service skills.
  • Availability: Must be able to work a full-time schedule.
  • Performance: Demonstrated consistency in achieving and exceeding goals, with a strong customer orientation.

Polar Marketing is an equal opportunities employer and welcomes applications from diverse candidates.