Capacity Portfolio Representative

1 month ago


Grand Rapids, Michigan, United States C.H. Robinson Full time
About the Role

This is a full-time position that starts in the spring or summer. If you're looking for a role with an immediate start, check out our Careers site.

We're seeking a self-starter who thrives in a fast-paced, entrepreneurial environment. As a Capacity Portfolio Representative, you'll blend inside sales, account management, and operations to grow and manage a portfolio of carriers.

Key Responsibilities
  • Establish and maintain carrier relationships through lead generation, cold calling, and referrals
  • Learn about carriers' business goals, preferences, and capabilities to maximize relationships and satisfaction
  • Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them
  • Leverage technology such as automated booking products, C.H. Robinson's carrier website, and mobile apps to enhance carrier satisfaction and efficiency
Support Capacity Procurement
  • Analyze freight market trends, seasonality, and supply-demand factors to make informed pricing decisions
  • Use capacity analysis and internal costing tools to guide your buying and negotiating strategies
  • Proactively post, negotiate, and secure available capacity to meet customer needs
Deliver Exceptional Customer Service
  • Provide outstanding service by addressing carrier issues promptly and implementing effective solutions
  • Regularly review and act on carrier feedback to improve service
  • Identify and recommend the best payment solutions for each carrier based on their needs
  • Assist carriers with cash advances and resolve payable issues to ensure smooth operations
Execute Process Efficiency
  • Collaborate with internal teams on shipment updates, problem resolution, and operational execution
  • Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations
  • Identify root causes of issues and implement solutions to enhance performance
Requirements
  • High School Diploma or GED equivalent
Preferred Qualifications
  • Value a diverse and inclusive work environment
  • Hold a Bachelor's degree from an accredited college or university
  • Have experience using customer perspective to guide decisions and actions
  • Can persuade, motivate, influence, and negotiate with others
  • Display strong decision-making, multi-tasking, communication, and interpersonal skills
  • Enjoy solutions-driven work by leveraging appropriate tools to evaluate and make recommendations
What We Offer
  • Competitive base salary, with opportunities to earn monthly bonuses based on stellar performance
  • Top-tier training, continuous development, and a supportive team culture that empowers you to excel
  • Flexible work arrangements, including four days in-office and one day remote
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and holidays
  • Opportunities for career growth and advancement within the company

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