Capacity Portfolio Representative
1 month ago
This is a full-time position that starts in the spring or summer. If you're looking for a role with an immediate start, check out our Careers site.
We're seeking a self-starter who thrives in a fast-paced, entrepreneurial environment. As a Capacity Portfolio Representative, you'll blend inside sales, account management, and operations to grow and manage a portfolio of carriers.
Key Responsibilities- Establish and maintain carrier relationships through lead generation, cold calling, and referrals
- Learn about carriers' business goals, preferences, and capabilities to maximize relationships and satisfaction
- Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them
- Leverage technology such as automated booking products, C.H. Robinson's carrier website, and mobile apps to enhance carrier satisfaction and efficiency
- Analyze freight market trends, seasonality, and supply-demand factors to make informed pricing decisions
- Use capacity analysis and internal costing tools to guide your buying and negotiating strategies
- Proactively post, negotiate, and secure available capacity to meet customer needs
- Provide outstanding service by addressing carrier issues promptly and implementing effective solutions
- Regularly review and act on carrier feedback to improve service
- Identify and recommend the best payment solutions for each carrier based on their needs
- Assist carriers with cash advances and resolve payable issues to ensure smooth operations
- Collaborate with internal teams on shipment updates, problem resolution, and operational execution
- Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations
- Identify root causes of issues and implement solutions to enhance performance
- High School Diploma or GED equivalent
- Value a diverse and inclusive work environment
- Hold a Bachelor's degree from an accredited college or university
- Have experience using customer perspective to guide decisions and actions
- Can persuade, motivate, influence, and negotiate with others
- Display strong decision-making, multi-tasking, communication, and interpersonal skills
- Enjoy solutions-driven work by leveraging appropriate tools to evaluate and make recommendations
- Competitive base salary, with opportunities to earn monthly bonuses based on stellar performance
- Top-tier training, continuous development, and a supportive team culture that empowers you to excel
- Flexible work arrangements, including four days in-office and one day remote
- A comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and holidays
- Opportunities for career growth and advancement within the company
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