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Customer Service Representative I

2 months ago

Greenfield, Massachusetts, United States Greenfield Savings Bank Full time
Job Title

Position: Customer Service Representative I

Overview

The Customer Service Representative I will play a vital role in delivering outstanding service to our clients through multiple communication channels, including phone, chat, and Interactive Teller Machines (ITM). This position involves addressing customer inquiries, executing transactions, and advocating for our financial products and services.

Key Responsibilities
  • Provide exceptional service in every customer interaction
  • Foster teamwork and collaboration within the department
  • Adhere to company policies and regulatory standards
  • Engage in ongoing training for personal and professional development
  • Accurately and efficiently process customer transactions
  • Assist customers with information regarding financial offerings
  • Undertake additional responsibilities as directed by management
Qualifications & Skills
  • Minimum of 1 year experience in banking or customer service
  • Excellent verbal and written communication abilities
  • Fundamental math skills
  • High School Diploma or equivalent required
  • A strong desire to learn and advance within the financial sector

Greenfield Savings Bank is committed to creating a diverse environment and is proud to be an equal opportunity employer.