Senior Service Desk Specialist

3 days ago

Arvada, Colorado, United States Crusoe Full time
Unlock Value in Stranded Energy Resources

Crusoe Energy is a pioneering company that harnesses the power of computation to unlock value in stranded energy resources. As a Senior Service Desk Specialist, you will play a crucial role in supporting our team's technology needs, ensuring seamless operations, and contributing to our mission to align the long-term interests of the climate with the future of global computing infrastructure.

Key Responsibilities:
  • Provide top-tier technical support to Crusoe's staff, mastering our technology stack to meet end-user needs.
  • Excel as a master troubleshooter at the ServiceDesk level, solving complex IT issues efficiently.
  • Adhere strictly to the ServiceDesk Team SOPs and IT Department policies, setting an example for ticketing and process compliance.
  • Act as an IT ambassador to Crusoe Industries manufacturing staff, assisting with any technology needs to support operational goals.
  • Assist the IT Asset Manager with receiving, inventory management, and audits.
  • Follow established escalation procedures and communication protocols, ensuring that IT decisions are flagged up the department's chain of command.
  • Handle onboarding, offboarding, and provisioning tasks for new and departing employees.
  • Support the IT Manager and the System Engineering team with delegated tasks and assist with regular maintenance.
  • Participate in project work and perform research as assigned by the IT Operations Group.
  • Contribute to the growth and maintenance of the ServiceDesk Team's documentation.
  • Maintain timely communications and acknowledgments with all stakeholders.
  • Travel up to 20% to support other Crusoe office locations.
You Will Thrive In This Role If You Have:
  • A Bachelor's Degree in Information Systems, Computer Information Systems (CIS), Computer Science (CS), Cognitive Science, or equivalent work experience (7+ years in Enterprise IT Support or MSP).
  • Strong proficiency in MacOS support, including terminal command line and native utilities.
  • In-depth knowledge of Windows OS, with a strong grasp of Active Directory and Enterprise Windows Servers (i.e., domain environments).
  • 5+ years of experience with MDM solutions or RMM solutions.
  • Meticulous attention to detail in troubleshooting, documentation, and note-taking.
  • 5+ years of experience troubleshooting network issues at an intermediate level, with the ability to communicate network-related topics to the System Engineering team during escalations.
  • Prior experience working in manufacturing environments is ideal.
  • A self-starter who knows when to ask for help and thrives in a team environment.
  • Excellent written, oral, and interpersonal communication skills.
  • Embody Crusoe's company values.
  • Bonus points for certifications in OKTA, Google Workspace, CCNA, or MCP.
Benefits:
  • Industry competitive pay.
  • Restricted Stock Units in a fast-growing, well-funded technology company.
  • Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents.
  • Employer contributions to HSA accounts.
  • Paid Parental Leave.
  • Paid life insurance, short-term and long-term disability.
  • Teladoc.
  • 401(k) with a 100% match up to 4% of salary.
  • Generous paid time off and holiday schedule.
  • Cell phone reimbursement.
  • Tuition reimbursement.
  • Subscription to the Calm app.
  • MetLife Legal.
  • Company-paid commuter benefit; $50 per pay period.

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