Senior Service Desk Specialist
3 days ago
Crusoe Energy is a pioneering company that harnesses the power of computation to unlock value in stranded energy resources. As a Senior Service Desk Specialist, you will play a crucial role in supporting our team's technology needs, ensuring seamless operations, and contributing to our mission to align the long-term interests of the climate with the future of global computing infrastructure.
Key Responsibilities:- Provide top-tier technical support to Crusoe's staff, mastering our technology stack to meet end-user needs.
- Excel as a master troubleshooter at the ServiceDesk level, solving complex IT issues efficiently.
- Adhere strictly to the ServiceDesk Team SOPs and IT Department policies, setting an example for ticketing and process compliance.
- Act as an IT ambassador to Crusoe Industries manufacturing staff, assisting with any technology needs to support operational goals.
- Assist the IT Asset Manager with receiving, inventory management, and audits.
- Follow established escalation procedures and communication protocols, ensuring that IT decisions are flagged up the department's chain of command.
- Handle onboarding, offboarding, and provisioning tasks for new and departing employees.
- Support the IT Manager and the System Engineering team with delegated tasks and assist with regular maintenance.
- Participate in project work and perform research as assigned by the IT Operations Group.
- Contribute to the growth and maintenance of the ServiceDesk Team's documentation.
- Maintain timely communications and acknowledgments with all stakeholders.
- Travel up to 20% to support other Crusoe office locations.
- A Bachelor's Degree in Information Systems, Computer Information Systems (CIS), Computer Science (CS), Cognitive Science, or equivalent work experience (7+ years in Enterprise IT Support or MSP).
- Strong proficiency in MacOS support, including terminal command line and native utilities.
- In-depth knowledge of Windows OS, with a strong grasp of Active Directory and Enterprise Windows Servers (i.e., domain environments).
- 5+ years of experience with MDM solutions or RMM solutions.
- Meticulous attention to detail in troubleshooting, documentation, and note-taking.
- 5+ years of experience troubleshooting network issues at an intermediate level, with the ability to communicate network-related topics to the System Engineering team during escalations.
- Prior experience working in manufacturing environments is ideal.
- A self-starter who knows when to ask for help and thrives in a team environment.
- Excellent written, oral, and interpersonal communication skills.
- Embody Crusoe's company values.
- Bonus points for certifications in OKTA, Google Workspace, CCNA, or MCP.
- Industry competitive pay.
- Restricted Stock Units in a fast-growing, well-funded technology company.
- Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents.
- Employer contributions to HSA accounts.
- Paid Parental Leave.
- Paid life insurance, short-term and long-term disability.
- Teladoc.
- 401(k) with a 100% match up to 4% of salary.
- Generous paid time off and holiday schedule.
- Cell phone reimbursement.
- Tuition reimbursement.
- Subscription to the Calm app.
- MetLife Legal.
- Company-paid commuter benefit; $50 per pay period.
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