Help Desk Specialist
2 days ago
The Help Desk Advisor is a critical role at Mark VII Equipment, responsible for providing technical assistance to customers and minimizing downtime. This position requires excellent communication skills, attention to detail, and the ability to work independently with minimal supervision.
Key Responsibilities- Provide first-level contact to customers and walk them through the problem-solving process
- Properly escalate unresolved issues to the next level of support
- Track routes and redirect problems to the correct resources
- Update customer data and produce activity reports
- Follow up with customers, provide feedback, and ensure problems are resolved
- Utilize excellent customer service skills to exceed customer expectations
- Ensure proper recording, documentation, and closure of issues
- Recommend procedure modifications or improvements
- Preserve and grow knowledge of help desk procedures, products, and services
- High School Graduate or equivalent
- Customer Service experience in a call center environment
- Help desk support experience
- Excellent communication skills (written and verbal)
- Ability to read and comprehend documents and simple instructions
- Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)
- SAP preferred but not required
- Extreme attention to detail and accuracy
- Ability to work independently with minimal supervision
- Flexibility to work rotating weekends if necessary
Must adhere to all safety rules, policies, and regulations in relation to OSHA and Mark VII Equipment standards.
Compensation$20 - $25 per hour
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