Senior Production Support Specialist
13 hours ago
As a Senior Production Support Specialist at Hyundai AutoEver America, you will be responsible for providing hands-on support for the monitoring, maintenance, and configuration of production servers and infrastructure solutions. You will evaluate system status and performance, creating plans to ensure these systems meet company standards. Collaborating with experts from established vendors, other HAEA teams, and Headquarters, you will assess requirements and implement plans for new solutions and upgrades. Your role will involve integrating existing production systems with new implementations.
Key Responsibilities
Manage projects from initial requirement stage through completion, ensuring appropriate documentation
Collaborate with other IT teams and participate in project meetings
Perform, configure, and maintain production servers focusing on Windows and Virtual Environments
Support the backup and clustering technology for production systems such as MES and KAPS
Monitor and resolve production Windows & VMware server performance, health, and security issues
Install, test, maintain, deploy, configure, and update Production VMware vSphere environments, Active Directory, File, and Printer Servers
Collaborate with IT Security Specialist to ensure security tools are functioning for production systems
Perform backup and restores of all KaGA Advanced Production Systems (KAPS) related servers
Maintain current inventory of all Windows and VMware assets for KAPS and MES
Detect, diagnose, and troubleshoot production server and hardware malfunctions
Open tickets with enterprise vendors for hardware and software support
Support MES with production lineside systems
Collaborate with IT Security members to improve the security of production systems
Requirements
Bachelor's degree in Information Technology majors preferred
At least 5 years of experience as a production support for Windows, VMware, and Hardware
Ability to think logically and to analyze issues and implement appropriate solutions
Ability to follow written and verbal instructions
Ability to plan, organize, coordinate work assignments
Ability to complete projects on time
Ability to work well in a team environment
Ability to interact positively with internal and external customers
VCP - VMware Certified Professional (Preferred)
Salary Expectation - $75,000 - $85,000
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