Service Delivery Manager
4 days ago
Leidos is seeking a highly skilled Service Manager to join our Digital Modernization Sector. As a key member of our team, you will be responsible for providing support in providing information technology upgrades.
The Service Manager will work closely with program leadership, customer leadership, and representatives of other IT service providers under the customer's IT ecosystem. Key responsibilities include:
Key Responsibilities:- Defining, maintaining, and executing processes that improve operational efficiency
- Ensuring services are defined and continuous service processes work in practice
- Meeting with SMEs to gather requirements and document detailed steps for each repeatable task activity
- Managing and updating the ServiceNow service catalog and developing service requirements packages for standard catalog items
- Monitoring service fulfillment and identifying discrepancies or breaks in automated workflows that impact service delivery objectives
- Performing version-controlled updates and document tracking
- Attending meetings with stakeholders and contributing to collaborative discussions to identify requirements and execute solutions
- Developing and delivering service operations documentation
Requirements:
- 10 years of experience in a combination of work history and education
- Familiarity with ITIL processes
- Technical documentation experience
- Intermediate Confluence and MS Visio experience
- Ability to collaborate with teams and facilitate technical discussions
What We Offer:
Leidos offers a competitive salary range of $87,100.00 - $157,450.00 and a comprehensive benefits package. If you are a motivated and experienced professional looking to join a dynamic team, please submit your application.
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