Engineering Service Delivery Manager

4 weeks ago

Herndon, Virginia, United States ManTech Full time
Job Title: Engineering Service Delivery Manager

ManTech is seeking a highly motivated and experienced Engineering Service Delivery Manager to lead our team in delivering advanced technical solutions to our Intelligence Community customers.

Key Responsibilities:

  • Lead the strategy and design of IT services to deliver cutting-edge technical solutions to a diverse group of customers.
  • Manage multiple teams comprised of 40+ resources providing end-to-end engineering services, including devices, networks, enterprise tools, and ServiceNow.
  • Collaborate with stakeholders to define requirements and deliver refined solutions.
  • Implement strategies to identify, recommend, design, implement, and capitalize on innovative solutions and automation opportunities to drive efficiencies.
  • Develop and measure Performance Analytics to identify opportunities for automation and improvement.
  • Ensure team meets contractual performance criteria.
  • Implement technical and process changes in a highly complex infrastructure environment spanning multiple locations.
  • Introduce new enterprise technologies, automations, solutions, and processes to improve availability, management, monitoring, support, patching, and scalability.

Requirements:

  • Leadership experience in prioritizing, planning, and delivering multiple projects in parallel and in cooperation with a production environment with a large engineering and operations staff.
  • Ability to build and maintain constructive relationships among customers, stakeholders, technical teams, and contractors across the customer base.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Ability to assess customer needs, meet quality standards for services, and evaluate customer satisfaction.
  • Demonstrated expertise providing oral and written communication to the highest levels of management while providing technical leadership to engineering and operational teams.
  • Demonstrated experience with development, implementation, and optimization of technology life cycle processes.
  • Candidate should have a desired mix of technology, new business proposals, supporting senior management, and technical writing (white papers, point of view documents).
  • 5+ years direct knowledge of the customer's operational environment.
  • Five (5) years' experience directly related to IT Service Management, Design, and Delivery in engineering roles, with projects valued at $20 million annually.
  • BA/BS and ten (10) years of experience, or a combination of education and work experience equivalent to 14 years.

Preferred Qualifications:

  • PMP or equivalent Project Management Certification.
  • Experience with ServiceNow ITSM, ITMB, ITAM, ITOM.
  • Experience with Tableau & Splunk Analytics.
  • Prior experience managing projects from low-mid complexity.
  • ITIL v4 Foundation, or higher, certification.

Security Clearance Requirements:

  • Active and current TS/SCI with polygraph.

Physical Requirements:

  • Must be able to remain in a stationary position 50%.
  • Must be able to move/traverse within and between buildings and offices.
  • Must be able to position self to maintain computers, including under the desks and in the server closet.
  • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
  • The person in this position frequently communicates with co-workers, management, and customers; must be able to exchange accurate information.
  • Resolving technical problems and answering queries by telephone or self-service that involve computer hardware, software, network, system/application access, and telecommunications systems.

ManTech International Corporation, as well as its subsidiaries, proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability. To request an accommodation please click and provide your name and contact information.

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