Engineering Service Delivery Manager

4 weeks ago

Herndon, Virginia, United States ManTech Full time
Job Title: Engineering Service Delivery Manager

ManTech is seeking a highly motivated and experienced Engineering Service Delivery Manager to lead our team in delivering advanced technical solutions to our Intelligence Community customers.

Key Responsibilities:

  • Develop and implement IT service management strategies to deliver high-quality technical solutions.
  • Lead multiple teams of engineers to design, implement, and optimize IT services.
  • Collaborate with stakeholders to define requirements and deliver refined solutions.
  • Implement strategies to identify, recommend, and capitalize on innovative solutions and automation opportunities.
  • Develop and measure performance analytics to identify opportunities for automation and improvement.
  • Ensure team meets contractual performance criteria.
  • Implement technical and process changes in a complex infrastructure environment.
  • Introduce new enterprise technologies, automations, solutions, and processes to improve availability, management, monitoring, support, patching, and scalability.

Requirements:

  • Leadership experience in prioritizing, planning, and delivering multiple projects in parallel.
  • Ability to build and maintain constructive relationships among customers, stakeholders, technical teams, and contractors.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Ability to assess customer needs, meet quality standards for services, and evaluate customer satisfaction.
  • Demonstrated expertise in providing oral and written communication to senior management and technical teams.
  • Demonstrated experience with development, implementation, and optimization of technology life cycle processes.
  • 5+ years direct knowledge of the customer's operational environment.
  • Five (5) years' experience directly related to IT Service Management, Design, and Delivery in engineering roles.
  • BA/BS and ten (10) years of experience, or a combination of education and work experience equivalent to 14 years.

Preferred Qualifications:

  • PMP or equivalent Project Management Certification.
  • Experience with ServiceNow ITSM, ITMB, ITAM, ITOM.
  • Experience with Tableau & Splunk Analytics.
  • Prior experience managing projects from low-mid complexity.
  • ITIL v4 Foundation, or higher, certification.

Security Clearance Requirements:

  • Active and current TS/SCI with polygraph.

Physical Requirements:

  • Must be able to remain in a stationary position 50%.
  • Must be able to move/traverse within and between buildings and offices.
  • Must be able to position self to maintain computers, including under the desks and in the server closet.
  • Constantly operates a computer and other office productivity machinery.
  • The person in this position frequently communicates with co-workers, management, and customers.

ManTech International Corporation is an equal opportunity employer and welcomes applications from diverse candidates.

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