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Technical Specialist

2 months ago

Raleigh, North Carolina, United States HighCloud Solutions Full time
Job Description

HighCloud Solutions is seeking a highly skilled Technical Specialist to join our team. As a Technical Specialist, you will be responsible for providing Tier 2 support of wide area network systems, including Metro Ethernet L3 routing, MPLS, QOS, and L2 switching.

Key Responsibilities:
  • Implement new releases of service components into the operational environment following well-defined, controlled processes of change, configuration, and release management.
  • Maintain accurate information on all IT assets and configurations within the service.
  • Coordinate deployment and implementation projects of wide area networks for state agencies and institutions that require connectivity to the North Carolina Information Network.
  • Develop provisioning, configuration, and deployment plans and coordinate with agencies before and during the implementation of the plans.
  • Ensure equipment availability and correct configuration, and general oversight of the entire project.
  • Consult with service delivery staff to fulfill service requests that include provisioning of data locations.
  • Demonstrated knowledge and experience in configuration of VLANs.
  • Experience with all Cisco routers and switches.
  • Knowledge and/or experience with WLAN.
Requirements:
  • 7+ years of experience in switch configuration, including IP routing, VLAN configurations, and interface configuration.
  • 7+ years of experience in testing and turning up new switches to ensure access points and phones work along with data networks.
  • 7+ years of experience in coordinating deployment and implementation projects of wide area networks for state agencies and institutions.
  • 7+ years of experience in demonstrated knowledge and experience in configuration of VLANs.
  • 7+ years of experience in knowledge and/or experience with WLAN.