Technical Specialist

10 hours ago

Raleigh, North Carolina, United States Eateam Full time
Job Title: Technical Specialist

We are seeking a highly skilled Technical Specialist to join our team at Eateam. As a Technical Specialist, you will be responsible for planning, organizing, and motivating diverse project teams throughout all phases of Waterfall, Agile, and Hybrid projects.

Key Responsibilities:
  • Provide support as a project team member as needed.
  • Liaison with internal and external partners.
  • Assist with the preparation and review of test procedures and reports.
  • Assist with the development of a strategic customer roadmap.
  • Establish and document processes to support all areas of responsibility.
  • Develop use case scenarios for the user acceptance testing process.
  • Manage multiple priorities and projects in a fast-paced and dynamic environment.
  • Develop and author test strategy, test plans, and test cases.
  • Create ad-hoc reports, data queries, standard reports, and dashboards to support business needs.
  • Integrate research, team ideas, and client feedback into solution requirements.
  • Maintain high-quality project and software design documentation and analysis.
  • Maintain a log of completed and ongoing system changes.
  • Identify business scenarios and document them.
  • Create and manage a project schedule and milestone plan.
  • Partner directly with business owners to implement solutions to process defects.
  • Analyze root causes of business issues and develop appropriate resolutions.
  • Utilize feedback to improve work and build on previous learnings.
  • Assist business partners with test plans and related quality reviews.
  • Test business processes and recommend relevant improvements.
Requirements:
  • A bachelor's or Graduate degree in business, computer engineering, computer science, information systems, or equivalent experience.
  • Ten or more years of project management work and process experience.
  • Skills in problem-solving, critical thinking, leadership, team collaboration, software development lifecycles, performance metrics, and statistical methods.
  • Experience with Cloud-based software development and Cloud Operational support needs.

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