Operations Supervisor

3 weeks ago


Batavia, Illinois, United States Penske Truck Leasing Co., L.P. Full time

Job Summary:

Penske Logistics is seeking a skilled Operations Supervisor to lead our logistics operations. As a key member of our team, you will be responsible for supervising logistics operations, including customer service, freight loading and unloading, dispatch, and proper documentation and procedure control.

Key Responsibilities:

  • People:
    • Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives
    • Establish and sustain that performance standards are communicated that are specific and measurable
    • Interview hourly associates and provide recommendations for hire
    • Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates
    • Motivate and engage associates by focusing on team accomplishments and recognition
  • Operations:
    • Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control
    • Conduct team meetings
    • Evaluate and recommend changes in preferred work methods to increase productivity of dispatch operations. Assist in new associate training
    • Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift
    • Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution
    • Complete all necessary records and reports in a timely and accurate fashion
  • Finance:
    • Ensure compliance with financial policies & procedures such as tracking MPG, returns, damages, etc.
    • Understand the relationship between decision-making and profitability
    • Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets
  • Safety:
    • Ensure day-to-day management and associate activities are aligned with the location safety strategy
    • Provide associates with communication, training, feedback, and direction to ensure safe performance
    • Ensure compliance with all applicable regulatory agencies and company policies and procedures
    • Conduct safety observations
  • Growth / Customer Experience:
    • Understand the location-specific customer goals & objectives and work to meet and exceed these expectations daily
    • Ensure the customer knows that we are committed to helping them meet their objectives
    • Determine areas that could benefit from Continuous Improvement efforts
  • Fleet/Assets:
    • Properly plan work assignments to ensure effective use of fleet equipment
    • Work with hourly associates to ensure they understand safe and efficient operation of equipment
    • Work with vendors to ensure equipment is maintained
    • Work with Penske Truck Leasing to ensure schedule of preventative maintenance is complete
    • Other projects and tasks as assigned by supervisor


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