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Customer Service Specialist

2 months ago

Marshfield, Wisconsin, United States Wheelers of Marshfield Full time

Wheelers of Marshfield, part of the Wheelers Family Auto Group, is seeking a Customer Service Specialist to enhance our team.

The primary responsibilities of this position involve establishing and nurturing a robust rapport with clients.

EMPLOYEE BENEFITS

  • Compensation based on performance and experience
  • Comprehensive training and certification for technicians
  • Modern facility equipped with the latest technology
  • Weekends off and paid holidays
  • Collaborative environment with experienced service advisors
  • Attractive health insurance options
  • Generous Paid Time Off
  • 401K plan with employer matching
  • Dental insurance
  • Vision coverage
  • Health care benefits
  • Short-term and long-term disability, critical illness, accidental, and life insurance
KEY RESPONSIBILITIES
  • Fostering and maintaining a positive rapport with clients, ensuring that team members are supportive, and prioritizing customer satisfaction to encourage repeat business
  • Engaging directly with clients
  • Overseeing that service repairs are executed efficiently and accurately through regular inspections of work
REQUIRED QUALIFICATIONS
  • Strong leadership and organizational capabilities
  • Excellent communication skills for effective interaction with clients and team members
  • Valid driver's license
  • Proficiency in computer systems and automotive technology
  • Motivated individual, eager to learn and collaborate with internal teams
Equal Employment Opportunity Statement

We are committed to being an equal opportunity employer and do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.