Support Services Specialist
2 months ago
Anchor Point Technology Resources is seeking a dedicated professional to join their customer support team in a hybrid capacity, requiring one day onsite each week.
Key Responsibilities:
- Deliver exceptional customer service to every client reaching out for assistance through the Service Center.
- Translate customer terminology into language that can be understood by application analysts.
- Manage requests efficiently while coordinating the Incident/Change/Problem processes.
- Thoroughly document all details of issues in the Service Management Portal.
- Maintain proficiency in the following technical areas:
- Navigation and support for Microsoft Operating Systems.
- Technical support for Microsoft Productivity Software (Office 365, Teams).
- Troubleshooting network devices (modems, routers, laptops).
- Support for Electronic Medical Records (EMR) systems.
- Assistance with other workplace technologies as required.
- Collaborate with team members to provide additional insights for swift case resolution.
- Participate in scheduled integrity checks within the Data Center, respond to alerts, and provide minimal onsite assistance as needed.
Qualifications:
- 2-5 years of customer service experience, including face-to-face interactions, preferably in retail.
- Strong verbal and written communication abilities.
- Experience in a Human Resources Customer Service role is advantageous but not mandatory.
- Familiarity with a diverse range of technologies.
- Experience with web-based applications and deployments (e.g., Citrix, PeopleSoft, SharePoint).
- Knowledge of Electronic Medical Record documentation and support (e.g., Epic).
- Experience with workstation maintenance and repairs (PCs, peripherals, mobile devices, printers).
- Educational Background:
- Bachelor's degree in communications, public relations, technology, or equivalent experience in a customer service setting.
- Technical certifications are a plus but not essential.
- Typing speed of 40+ words per minute.
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