Support Services Specialist

2 months ago


Marquand, Missouri, United States Anchor Point Technology Resources Full time

Anchor Point Technology Resources is seeking a dedicated professional to join their customer support team in a hybrid capacity, requiring one day onsite each week.

Key Responsibilities:

  • Deliver exceptional customer service to every client reaching out for assistance through the Service Center.
  • Translate customer terminology into language that can be understood by application analysts.
  • Manage requests efficiently while coordinating the Incident/Change/Problem processes.
  • Thoroughly document all details of issues in the Service Management Portal.
  • Maintain proficiency in the following technical areas:
  • Navigation and support for Microsoft Operating Systems.
  • Technical support for Microsoft Productivity Software (Office 365, Teams).
  • Troubleshooting network devices (modems, routers, laptops).
  • Support for Electronic Medical Records (EMR) systems.
  • Assistance with other workplace technologies as required.
  • Collaborate with team members to provide additional insights for swift case resolution.
  • Participate in scheduled integrity checks within the Data Center, respond to alerts, and provide minimal onsite assistance as needed.

Qualifications:

  • 2-5 years of customer service experience, including face-to-face interactions, preferably in retail.
  • Strong verbal and written communication abilities.
  • Experience in a Human Resources Customer Service role is advantageous but not mandatory.
  • Familiarity with a diverse range of technologies.
  • Experience with web-based applications and deployments (e.g., Citrix, PeopleSoft, SharePoint).
  • Knowledge of Electronic Medical Record documentation and support (e.g., Epic).
  • Experience with workstation maintenance and repairs (PCs, peripherals, mobile devices, printers).
  • Educational Background:
  • Bachelor's degree in communications, public relations, technology, or equivalent experience in a customer service setting.
  • Technical certifications are a plus but not essential.
  • Typing speed of 40+ words per minute.


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