Technical Support Specialist

4 weeks ago


Marquand, Missouri, United States Roche Holdings Inc. Full time
About the Role

Roche is a global leader in healthcare, and we're seeking a talented Technical Support Specialist to join our team. As a key member of our Support Network, you'll play a critical role in providing exceptional customer service and technical support to our customers.

Key Responsibilities
  • Provide technical support to customers via phone, email, or chat, answering questions and resolving issues related to our products and services.
  • Analyze and troubleshoot complex technical problems, identifying root causes and recommending corrective actions.
  • Collaborate with internal teams, including sales, marketing, and product development, to ensure seamless support and service delivery.
  • Develop and maintain a deep understanding of our products, services, and industry trends to provide expert-level support.
  • Contribute to the development and implementation of process improvements, ensuring efficient and effective support operations.
Requirements
  • Associate's degree or equivalent military training in medical technology, electronics, or a related field.
  • Phone customer service experience and a strong background in clinical chemistry applications.
  • Experience with cobas pro, cobas 8000, and/or cobas 6000 systems.
  • Ability to work a 3rd shift schedule, including Friday and Saturday evenings, and some holidays.
  • Strong communication and problem-solving skills, with a passion for delivering exceptional customer service.
What We Offer

As a Technical Support Specialist at Roche, you'll enjoy a competitive salary range of $46,500 - $86,000/year, based on experience and qualifications. You'll also have access to a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Plus, you'll be part of a dynamic and supportive team that's passionate about making a difference in healthcare.

At Roche, we're committed to creating a work environment that values diversity, equity, and inclusion. We believe that everyone deserves an opportunity to succeed, and we're dedicated to fostering a culture of respect, empathy, and understanding.



  • Marquand, Missouri, United States Franklin Township Schools Full time

    Job Title: Technology Support SpecialistFranklin Township Schools is seeking a skilled Technology Support Specialist to join our team.Job Summary:We are looking for a highly motivated and detail-oriented individual to provide technical support and assistance to our staff and students. The successful candidate will have excellent communication skills, a...


  • Marquand, Missouri, United States Hickory Treatment Center Full time

    About the Role:Hickory Recovery Network is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the first point of contact for technical support, addressing issues related to hardware, software, and applications. You will resolve a wide range of user-reported problems using available tools, adhering...


  • Marquand, Missouri, United States National Hot Rod Assn Full time

    Job SummaryThe National Hot Rod Association is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees and stakeholders. This is a part-time position, approximately 20-24 hours per week, based in Indianapolis, IN.Key...


  • Marquand, Missouri, United States CommuniCare Family of Companies Full time

    Job Summary: We are seeking a highly skilled Technical Product Support Specialist to join our team at CommuniCare Family of Companies. As a key member of our support team, you will be responsible for providing top-notch support to our customers and end-users within a specific geographic region. This role requires excellent communication skills, a strong...


  • Marquand, Missouri, United States CommuniCare Family of Companies Full time

    Job SummaryWe are seeking a highly skilled and motivated Technical Product Support Specialist to join our team at CommuniCare Health Services Corporate. As a Technical Product Support Specialist, you will be responsible for providing exceptional customer support and technical expertise to our customers and end-users within a geographical region.Key...


  • Marquand, Missouri, United States Roche Holdings Inc. Full time

    At Roche, we're committed to fostering a culture of diversity, equity, and inclusion. Our team is dedicated to understanding the diverse healthcare needs of our customers and providing exceptional support.The PositionWe're seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you'll be responsible for...


  • Marquand, Missouri, United States Bristol-Myers Squibb Full time

    Transforming Patients' Lives through ScienceBristol Myers Squibb is a dynamic biotechnology company that is dedicated to improving the lives of patients through innovative science. We are seeking a highly motivated and organized Technical Support Specialist to join our team in Indianapolis, IN.Key Responsibilities:Investigate manufacturing deviations and...


  • Marquand, Missouri, United States US Signal Full time

    Job Title: Technical Support AgentUS Signal is a leading data center services provider seeking a Technical Support Agent to join our team in Indianapolis, Indiana. This role is performed on-site at our data center.Job Summary:The Technical Support Agent is part of the Technical Operations Center team and is responsible for providing world-class level of...

  • IT Support Specialist

    1 month ago


    Marquand, Missouri, United States Phaxis Full time

    IT Support SpecialistPhaxis is seeking an experienced IT Support Specialist to provide exceptional technical support to our users. The ideal candidate will have strong expertise in Windows operating systems and Office 365 applications as well as hardware.Key Responsibilities:Provide first-line support for Windows operating systems, troubleshooting and...

  • IT Support Specialist

    2 weeks ago


    Marquand, Missouri, United States Net2Source Inc. Full time

    Job Title: IT Support SpecialistWe are seeking an IT Support Specialist to join our team at Net2Source Inc. The ideal candidate will have a strong background in computer hardware and software, with excellent technical and communication skills.Key Responsibilities:Provide technical support for computer hardware and software issuesInstall, configure, and...


  • Marquand, Missouri, United States Franklin Township Schools Full time

    Job Title: Technology Support Specialist Job Summary: We are seeking a highly skilled Technology Support Specialist to join our team at Franklin Township Schools. As a key member of our IT department, you will be responsible for providing technical support and assistance to our staff and students. Responsibilities: * Provide technical support and...


  • Marquand, Missouri, United States STS Technical Services Full time

    Aircraft Maintenance SpecialistSTS Technical Services is seeking a skilled Aircraft Maintenance Specialist to perform intermediate and heavy maintenance tasks on aircraft with minimal supervision. The ideal candidate will have a strong background in flight control and engine throttle rigging, with the ability to use FAA-approved data proficiently. This...


  • Marquand, Missouri, United States Beacon Hill Full time

    Job Title: Hardware Support SpecialistWe are seeking a skilled Hardware Support Specialist to join our team at Beacon Hill Technologies. As a key member of our technical support team, you will be responsible for providing expert technical assistance and support for various hardware devices and systems.Key Responsibilities:Provide technical support and...

  • IT Support Specialist

    2 weeks ago


    Marquand, Missouri, United States Co-Alliance Full time

    Job Title: Intern - Help Desk SupportJob Summary: We are seeking a highly motivated and detail-oriented intern to join our IT team as a Help Desk Support Specialist. As a key member of our team, you will be responsible for providing technical support to our employees, troubleshooting and resolving computer-related issues, and assisting with the maintenance...


  • Marquand, Missouri, United States Indianapolis Colts Full time

    Job Title: Senior IT Support SpecialistThe Indianapolis Colts are seeking a highly skilled Senior IT Support Specialist to join their IT Support team. As a key member of the team, you will be responsible for overseeing all incoming support requests, managing team workflows, and enhancing team performance and processes.Lead the IT Support team in providing...


  • Marquand, Missouri, United States Eateam Full time

    Job Title: Help Desk Support SpecialistJob Summary:The Eateam is seeking a highly skilled Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be responsible for providing exceptional customer service and technical support to our end-users. You will be the first point of contact for our customers, and your primary goal...

  • IT Support Specialist

    4 weeks ago


    Marquand, Missouri, United States RRS Full time

    Job Title: IT HelpDesk SpecialistAt RRS, we are seeking a highly skilled and motivated IT HelpDesk Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to end-users experiencing hardware, software, or network issues.Key Responsibilities:Technical Support: Respond to user...


  • Marquand, Missouri, United States LAUNCH Technical Workforce Solutions Full time

    Aircraft Maintenance and Repair SpecialistLAUNCH Technical Workforce Solutions is seeking a skilled Aircraft Maintenance and Repair Specialist to join our team. As a key member of our aviation staffing team, you will be responsible for maintaining, inspecting, repairing, modifying, overhauling, and troubleshooting commercial aircraft in compliance with...

  • IT Support Specialist

    2 months ago


    Marquand, Missouri, United States RRS Full time

    Job DescriptionThe IT Support Specialist provides technical assistance and support to end-users experiencing hardware, software, or network issues. This role involves troubleshooting problems, resolving issues, and ensuring that users can efficiently utilize IT resources.Key Responsibilities:Technical Support:Respond to user inquiries and support...

  • IT Support Specialist

    3 weeks ago


    Marquand, Missouri, United States RRS Full time

    Job DescriptionThe RRS Company is seeking a skilled IT HelpDesk Specialist to provide technical support and assistance to end-users experiencing hardware, software, or network issues. This role involves troubleshooting problems, resolving issues, and ensuring that users can efficiently utilize IT resources. The Specialist will work closely with other IT team...