Technical Support Specialist
4 weeks ago
Roche is a global leader in healthcare, and we're seeking a talented Technical Support Specialist to join our team. As a key member of our Support Network, you'll play a critical role in providing exceptional customer service and technical support to our customers.
Key Responsibilities- Provide technical support to customers via phone, email, or chat, answering questions and resolving issues related to our products and services.
- Analyze and troubleshoot complex technical problems, identifying root causes and recommending corrective actions.
- Collaborate with internal teams, including sales, marketing, and product development, to ensure seamless support and service delivery.
- Develop and maintain a deep understanding of our products, services, and industry trends to provide expert-level support.
- Contribute to the development and implementation of process improvements, ensuring efficient and effective support operations.
- Associate's degree or equivalent military training in medical technology, electronics, or a related field.
- Phone customer service experience and a strong background in clinical chemistry applications.
- Experience with cobas pro, cobas 8000, and/or cobas 6000 systems.
- Ability to work a 3rd shift schedule, including Friday and Saturday evenings, and some holidays.
- Strong communication and problem-solving skills, with a passion for delivering exceptional customer service.
As a Technical Support Specialist at Roche, you'll enjoy a competitive salary range of $46,500 - $86,000/year, based on experience and qualifications. You'll also have access to a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Plus, you'll be part of a dynamic and supportive team that's passionate about making a difference in healthcare.
At Roche, we're committed to creating a work environment that values diversity, equity, and inclusion. We believe that everyone deserves an opportunity to succeed, and we're dedicated to fostering a culture of respect, empathy, and understanding.
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