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Department Manager

2 months ago

Charlotte, North Carolina, United States H&M Group Full time
Job Description

Job Summary:

As a Department Manager at H&M Group, you will play a crucial role in supporting the Sales and Profit goals in the store by setting a plan to deliver the Best Customer Experience in the department and overall store. You will ensure that you have the Best Team and support their development, as well as work with succession planning, talent development, and structured performance management for the team based on results, values, and leadership.

Key Responsibilities:

  • Sales and Profit:
    • Regularly analyze and follow up on Sales & Profit KPIs for the department with the Visual Merchandisers. Secure that actions are taken to maximize selling. Support the Visual Merchandisers with these actions by securing the hours and staff needed for a successful execution
    • Together with the store management team, secure store operations, H&M standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities (Move, Sales, Events, etc.) and excellent customer service keeping within the sales budget of allocated hours.
    • Plan and prioritize actions together with your team that have a clear impact on selling and ensure the implementation of the Commercial Handbook
    • Ensure H&M Customer Service standards are always delivered through active coaching and leading by example
    • Actively participate in executing store routines and tasks including but not limited to the delivery truck, garment processing, reductions, department moves and price change
    • Actively prevent loss and ensure the department follows appropriate safety and security guidelines
    • Give input to the Store Manager and Area Teams on allocation and replenishment to secure garment levels according to sales trends and inform the Store Manager of any potential risks, threats, and opportunities related to the competitor landscape
  • People and Teams:
    • Manage the recruitment, training, development, and succession planning team in line with H&M best practices
    • Evaluate and manage the performance of the Department team members; give regular feedback, execute dialogues, development plans, and follow-ups and take actions to improve performance and develop the team
    • Deliver clear communication to Store team on business performance, company culture, and training focuses through daily Behind The Seams meetings and participating in weekly Leadership Meetings
    • Ensure that health & safety, legal, and security issues are being handled to H&M standards and local laws, securing the employee and customer safety at all times
    • Carry out supervisory responsibilities in accordance with H&M policies and applicable laws including time-off requests, pay, conducting terminations & corrective actions, and making employment decisions
    • Ability to maintain overall store responsibility in absence of Store Manager
    • Strengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same

Qualifications:

  • Inclusive, positive, creative, and willing to learn on the job
  • Passionate for customer service and helping people find their style
  • A multi-tasker who enjoys working in a fast-paced environment with an eye for detail
  • 1-2+ years of transferrable experience welcome
  • You have the ability to lift in excess of 20 pounds
  • Ability to coach and counsel staff on management and progressive discipline techniques
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
  • Ability to climb a ladder and use a step stool
  • Open availability including evenings and weekends
  • Basic computer skills such as browser navigation, software interaction, and data entry are needed
  • May be required to travel to support other stores and for training