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Field Service Specialist II

2 months ago

Mason, Ohio, United States Canon USA & Affiliates Full time

About the Position

Identifying solutions and resolving issues is a remarkable technical ability. It demands perseverance, commitment, and a thirst for knowledge. Does this resonate with you?

If yes, Canon Solutions America, an innovator in technology, solutions, and services, is eager to connect with you. We are looking to onboard individuals who are dedicated to excellence in operational, maintenance, and networking support to assist our esteemed clients with fundamental technical expertise of Canon-supported products.

Your Contribution

We are actively in search of a professional to:

  • Diagnose basic mechanical, software, network, and system malfunctions using established protocols.
  • Service and repair designated equipment to meet Canon standards and specifications.
  • Maintain a comprehensive understanding and proficiency of various product groups, including basic troubleshooting and diagnostics.
  • Meet and surpass customer expectations by delivering efficient, responsive, and precise Field/Shop/on-site maintenance.
  • Accurately maintain all technical documentation, Field Service Reports, Expense Reports, and Canon property assigned.
  • Oversee all technical information and Canon property assigned while guiding less experienced technicians.
  • Provide solutions for escalated technical and/or customer service-related issues for any requested territory.

About You: Skills & Qualifications

Please note: this is a customer-facing role and requires adherence to customer policies and protocols, which may include COVID-19 vaccination and other related measures.

We are seeking a committed individual with:

  • A high school diploma, GED, or equivalent experience, along with 1 to 2 years of relevant experience.
  • A foundational understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire training.
  • The ability to travel (valid driver's license and acceptable driving record required).
  • The capability to work in a 24/7 environment, including shift work and on-call rotations.
  • A commitment to take all necessary steps to obtain security and/or other clearances required by customers to access their premises.
  • The physical ability to lift 50 pounds and remain active more than 50 percent of the time (walking, standing, stooping/kneeling).

Company Overview

Canon Solutions America, Inc. empowers organizations of all sizes to thrive by providing market-leading enterprise, production, and large format printing solutions, backed by exceptional professional service offerings. With a steadfast commitment to fostering professional innovation, Canon Solutions America, Inc. drives sustainability, enhances efficiency, and manages costs through the integration of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY, with sales and service locations throughout the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which generated approximately $30.4 billion in global revenue, ranks third overall in U.S. patents granted and was recognized as one of Fortune Magazine's World's Most Admired Companies.

Canon Solutions America offers a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of our offerings is available.

We adhere to all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Posting Tags

#LI-KG1 #PM20 #ID22

Position Type Full-Time