Technical Implementation Specialist

3 weeks ago


Orlando, Florida, United States Epos Now Group Full time
Job Description

We are looking for a highly skilled Customer Implementation Consultant to join our dynamic team. As a key member, you will be responsible for delivering exceptional customer experiences through comprehensive onboarding, training, and support.

Responsibilities:

  1. Develop and maintain in-depth knowledge of all products and services
  2. Deliver training sessions to new customers as part of their onboarding process
  3. Take inbound customer support calls, answer webchats, and tickets
  4. Provide excellent customer service by phone, email, webchat, and online user support
  5. Escalate and accurately record customer data where necessary
  6. Conduct remote trouble-shooting and training sessions with clients
  7. Work towards call time and upselling targets using a soft sales approach

Requirements:

  • A strong understanding of customer needs and preferences
  • Excellent communication and problem-solving skills
  • The ability to work effectively in a fast-paced environment
  • A proven track record of meeting targets and exceeding expectations

Salary: $38,000 - $45,000 per annum, commensurate with experience.

About Epos Now: We offer comprehensive tools for point of sale and embedded finance, helping businesses succeed globally. With a focus on innovation and inclusivity, we're shaping the future of commerce.



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