Technical Implementation Specialist
3 weeks ago
We are looking for a highly skilled Customer Implementation Consultant to join our dynamic team. As a key member, you will be responsible for delivering exceptional customer experiences through comprehensive onboarding, training, and support.
Responsibilities:
- Develop and maintain in-depth knowledge of all products and services
- Deliver training sessions to new customers as part of their onboarding process
- Take inbound customer support calls, answer webchats, and tickets
- Provide excellent customer service by phone, email, webchat, and online user support
- Escalate and accurately record customer data where necessary
- Conduct remote trouble-shooting and training sessions with clients
- Work towards call time and upselling targets using a soft sales approach
Requirements:
- A strong understanding of customer needs and preferences
- Excellent communication and problem-solving skills
- The ability to work effectively in a fast-paced environment
- A proven track record of meeting targets and exceeding expectations
Salary: $38,000 - $45,000 per annum, commensurate with experience.
About Epos Now: We offer comprehensive tools for point of sale and embedded finance, helping businesses succeed globally. With a focus on innovation and inclusivity, we're shaping the future of commerce.
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