IT Service Desk Support Specialist

4 weeks ago


Norcross, Georgia, United States PruittHealth Full time
Job Summary:

The IT Service Desk Technician role at PruittHealth provides technical support to all partners and contractors facing problems related to hardware, software, and networking. This position is responsible for troubleshooting problems faced by PruittHealth partners PCs, laptops, and mobile phones by identifying issues, documenting and analyzing them.

Key Responsibilities:

  • Manage Service Desk tickets in a timely manner
  • Respond to customer issues via phone, service portal, and walk-in requests
  • Provide excellent IT customer support service
  • Document all partners' IT issues and interactions
  • Troubleshoot to resolve all partners' reported issues or service requests
  • Escalate issues to the next tier with next-level difficulty
  • Install, make changes, and repair computer hardware and software
  • Follow up with customers to ensure issues are resolved
  • Handle any incidents or service requests assigned by the IT Service Desk Manager or Executive Director
  • Proficient in utilizing Active Directory, Exchange, and troubleshooting of Network Printers
  • Knowledge, understanding, and troubleshooting of CITRIX, Thin Clients, and Windows Embedded Client
  • Knowledge, understanding, and troubleshooting of laptops, iPhones, and iPads
  • Strong Service Desk Best Practices, working in a fast-paced technical support call center environment

Requirements:

  • Bachelor's Degree Required
  • A+ Certification, MCDST
  • Two to Five years of experience supporting end-user devices PCs, tablet PCs, Thin Client devices, printers, faxes in a Windows and Citrix environment
  • Excellent verbal and written communication skills
  • Proficiency with Microsoft Office 365
  • Windows Operating System and Internet Application
  • MCP/A+ Certification
  • Customer Service Experience
  • Citrix
  • Thin Client Device
  • Working technical knowledge of current thin client technologies and standards
  • Excellent hardware troubleshooting experience
  • Strong, hands-on technical knowledge of WYSE, Microsoft, and Apple end-user device systems


About PruittHealth:

PruittHealth is a family of companies dedicated to providing a range of healthcare services. Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference. We are eager to connect with you and support your career goals. Apply now to get started at PruittHealth.

As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.
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