Body Shop Manager
4 days ago
At Toyota of Midland, we are seeking an experienced Body Shop Manager to lead our collision repair team. As a key member of our team, you will be responsible for ensuring that every employee is focused on providing exceptional customer service while maintaining high standards of quality and workmanship.
Key Responsibilities:
- Lead a strong technical team to operate in an effective manner
- Ensure that every employee is focused on providing exceptional customer service
- Forecasts goals and objectives for the body shop and meet or exceed them
- Ensures harmony and teamwork with all other departments
- Promotes a positive attitude and create a cohesive team to take the business forward
- Prepares and administer an annual operating budget for the body shop
- Attends manager meetings as needed
- Understands, and keeps abreast of and comply with federal, state and local regulations that affect body shop operations
- Hires, trains, motivates, counsel, and monitor the performance of all body shop staff
- Direct and schedule the activities of all body shop employees while providing expectations and feedback
- Ensures accurate estimating, costing and invoicing in the department
- Provides technical assistance as needed
- Ensures premises and equipment and other assets are controlled and used effectively
- Conducts meetings with body shop employees to discuss/communicate activities and issues
- Establishes and maintain good working relationships with several insurance adjusters
- Establishes and maintain good working relationships with customers to encourage repeat and referral business
- Completes quality checks on all completed on jobs
- Keeps abreast of new equipment and tools available and recommend purchases
- Ensures that the work areas and customer waiting area are kept clean
- Assists Fixed Operations Director as needed
Requirements:
- Automotive Body Shop Management: 1+ years
- 5 years of relevant work experience
- A complete understanding of the collision repair process, and familiarity with insurance repair procedures
- Ability to read and comprehend job-related instructions and information whether electronic or paper-based
- Deals creatively and logically with any problems that arise, while expressing empathy for customers and their problems
- Problem Solving - ability to root cause problems and present solutions
- Interpersonal Skills - the ability to interact well with employees and customers at all levels, socially poised
- Computer proficient - Estimating Software, and Microsoft Office
- High School diploma or equivalent required
What We Offer:
- Competitive compensation with growth opportunities
- Great people with a great culture
- Paid Time Off and 401k
- Medical, Dental, Vision, Short and Long-term disability, and Life Insurance
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