Body Shop Operations Manager

2 days ago

Midland, Texas, United States Toyota of Midland Full time
Body Shop Manager Job Description

We are seeking an experienced Body Shop Manager to lead our team in the Midland area. As a Body Shop Manager, you will be responsible for overseeing the daily operations of our body shop, ensuring high standards of quality and workmanship, and providing exceptional customer service.

Key Responsibilities:
  • Lead a strong technical team to operate in an effective manner while maintaining high standards of quality and workmanship
  • Ensure that every employee is focused on providing exceptional customer service
  • Forecasts goals and objectives for the body shop and meet or exceed them
  • Ensures harmony and teamwork with all other departments
  • Promotes a positive attitude and creates a cohesive team to take the business forward
  • Prepares and administers an annual operating budget for the body shop
  • Attends manager meetings as needed
  • Understands and keeps abreast of and complies with federal, state, and local regulations that affect body shop operations
  • Hires, trains, motivates, counsels, and monitors the performance of all body shop staff
  • Directs and schedules the activities of all body shop employees while providing expectations and feedback
  • Ensures accurate estimating, costing, and invoicing in the department
  • Provides technical assistance as needed
  • Ensures premises and equipment and other assets are controlled and used effectively
  • Conducts meetings with body shop employees to discuss/communicate activities and issues
  • Establishes and maintains good working relationships with several insurance adjusters
  • Establishes and maintains good working relationships with customers to encourage repeat and referral business
  • Completes quality checks on all completed jobs
  • Keeps abreast of new equipment and tools available and recommends purchases
  • Ensures that the work areas and customer waiting area are kept clean
  • Assists Fixed Operations Director as needed
Requirements:
  • Automotive Body Shop Management: 1+ years
  • 5 years of relevant work experience
  • A complete understanding of the collision repair process and familiarity with insurance repair procedures
  • Ability to read and comprehend job-related instructions and information whether electronic or paper-based
  • Deals creatively and logically with any problems that arise, while expressing empathy for customers and their problems
  • Problem Solving - ability to root cause problems and present solutions
  • Interpersonal Skills - the ability to interact well with employees and customers at all levels, socially poised
  • Computer proficient - Estimating Software, and Microsoft Office
  • High School diploma or equivalent required
What We Offer:
  • Competitive compensation with growth opportunities
  • Great people with a great culture
  • Paid Time Off and 401k
  • Medical, Dental, Vision, Short and Long-term disability, and Life Insurance

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