Front Desk Ambassador
2 weeks ago
Discover Your Purpose at Discovery Village Clear Lake
**About Us**
At Discovery Village Clear Lake, a thriving senior living community, we offer meaningful job opportunities with the ability to make a difference in the lives of our residents.
**Our Community**
Discovery Village Clear Lake is part of Discovery Senior Living, a nationally renowned provider of luxury senior-living communities. With over 250 communities in nearly 40 states, and 15,000 dedicated employees, we are one of the largest and fastest growing senior living companies in the United States.
**Why Work with Us?**
We offer a range of benefits, including competitive wages, flexible scheduling options, paid time off and holidays, comprehensive benefits, and opportunities for advancement.
**Job Summary**
We are seeking a Concierge to join our team. The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.
**Responsibilities:**
* Carries out telephone answering and reception duties as required.
* Takes complete messages with pertinent information and communicates messages to the intended recipient.
* Greets residents and visitors. Answers inquiries and gives directions.
* Collates brochures for the marketing department.
* Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
* Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
* Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
* Maintains and keeps desk and entry area neat and organized.
* Organizes, distributes mail to residents, Executive Director and Department Coordinators.
* Maintains resident forms for miscellaneous credits.
* Maintains adherence to all company personnel policies and established operating policies and procedures.
**Requirements:**
* High school diploma or general education degree (GED) preferred.
* One to three years customer service experience and/or training; or equivalent combination of education and experience.
**EOE D/V**
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