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Hotel Front Desk Representative

2 months ago

Webster, Texas, United States stayAPT Suites Full time
Hotel Front Desk Clerk Job Description

We are seeking a highly skilled and enthusiastic Hotel Front Desk Clerk to join our guest services team at stayAPT Suites. As a key member of our team, you will be responsible for providing exceptional customer service, managing guest accounts, and ensuring a seamless experience for our guests.

Key Responsibilities:
  • Guest Check-In/Check-Out: Welcome guests, manage room bookings, and ensure accurate records of all hotel guest account information.
  • Customer Service: Provide warm welcomes, answer inquiries, and field customer complaints in a professional and courteous manner.
  • Communication: Connect with the housekeeping department to ensure guest accommodations are ready and maintain effective communication with guests and colleagues.
Requirements:
  • Education: High school graduate, GED recipient, or equivalent.
  • Experience: At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred.
  • Skills: Excellent time management skills, organizational skills, customer service skills, and interpersonal skills.
  • Technical Skills: Previous experience or working knowledge of Microsoft Office and reservation management systems.