Hotel Front Desk Representative

4 weeks ago


Webster, Texas, United States stayAPT Suites Full time
Hotel Front Desk Clerk Job Description

We are seeking a highly skilled and enthusiastic Hotel Front Desk Clerk to join our team at stayAPT Suites. As a key member of our guest services team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.

Key Responsibilities:
  • Bookkeeping: Maintain accurate records of all hotel guest account information, including room bookings, guest needs, and rewards programs.
  • Guest Services: Welcome guests, check them in and out, and provide correct keys and room numbers. Connect with the housekeeping department to ensure guest accommodations are ready.
  • Customer Service: Field customer complaints and provide excellent communication skills to resolve issues.
Qualifications:
  • High school graduate or equivalent.
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred.
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills.
  • Previous experience or working knowledge of Microsoft Office and reservation management systems.
Compensation:

$14 per hour.



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